IT Education Specialist - Epic Principal Trainer

Christiana Care Health Services • Wilmington, DE

2d • Hybrid

About The Position

This role is a HYBRID position requiring frequent on-site work and must be within a commutable distance. ChristianaCare is seeking an IT Education Specialist/Principal Trainer responsible for delivering, evaluating, and continuously improving training activities, with a primary focus on Epic applications. The position involves analyzing training needs, developing curriculum, and delivering training using various modalities. Key responsibilities include managing Epic-specific build and training environments, collaborating with analysts and subject matter experts, and ensuring training content aligns with operational workflows and system design.

Requirements

• Bachelor’s degree in training and development, Organizational Development, or a related area required.
• Two (2) – Four (4) years’ experience in adult education and development experience in a project-oriented environment required.
• Current Epic Credentialed Trainer or Epic Principal Trainer status in at least one Epic application required (or must obtain within designated timeframe after hire).
• Significant experience in curriculum development, classroom training, adult education theories, and strong presentation skills.
• Experience with educational assessment and metric solutions for evaluating effectiveness of training plan.
• Demonstrated excellent verbal, interpersonal and written communication skills.
• Demonstrated ability to work effectively in a diverse group at various levels of the organization.
• Experience in a hospital or healthcare environment.
• Skilled in Epic curriculum design, build coordination, and training delivery across diverse user groups.
• Proficient in Epic training environment tools and processes, including creating, maintaining, and troubleshooting training patients and datasets.
• Knowledge of Epic workflows, security, and system navigation for assigned application(s).
• Skilled in group facilitation.
• Skilled in frequent oral presentations, both small and large groups.
• Ability to work independently and as part of a production team.
• Ability to work with instructional technologies and authoring tools such as Articulate Storyline, Camtasia, Adobe Captivate, and screen capture tools in the development of self-paced / e-learning and blended educational materials including job aids, web-education modules and video demos.
• Knowledge of Kirkpatrick Four Levels of Evaluation strategies aligned with ATD (Association for Talent Development).
• Knowledge with corporate Learning Management Systems (e.g. Saba) with managing class rosters.
• Knowledge of Instructional design models (including ADDIE), adult learning theories, E-Learning Strategies, and computer-based training development skills
• Skill with various computer applications: Microsoft Office, including Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
• Skill in project and time management principles.
• Skill in customer focused service delivery.

Nice To Haves

• Preferred certifications include Willow or Grand Central.
• Experience with Epic training environment build and training patient creation highly preferred.
• Knowledge of, and experience in facilitating educations programs for Epic applications is highly desirable
• The ability to improvise, inspire, being creative, lead and listen is highly desirable.
• ATD’s Training and Facilitation Certificate is desired.

Responsibilities

• Participates in and supports the goals and work of the EMR Upgrade & Implementation, working with Information Technology project managers, teams, and leadership to support education needs for the EMR (including Epic) and other technology systems for all levels of users (providers, managers, clinical staff, and office staff).
• Designs, builds, and maintains Epic training environments and training patients in coordination with Epic Application Analysts to ensure alignment between system build and curriculum.
• Consults with Sr. Instructional Designers, Sr. IT Education Specialists, and Principal Trainers in the design, development, and maintenance of Epic Applications training programs and support materials during the transition to Epic.
• Maintains and updates appropriate ServiceNow status and work notes for assigned projects, including Epic-related tasks.
• Researches, understands, and interprets Epic processes, workflows, and terminology to translate technical build into educationally sound materials.
• Participates in Epic build reviews, integrated testing, and workflow validation sessions to ensure training reflects the live environment.
• Facilitates efficient and effective Epic training programs (instructor-led, virtual, and eLearning) for operational and project-based courses, ensuring content meets organizational outcomes, stakeholder expectations, critical behaviors, and educational objectives.
• Tracks and reports Epic training completion and competency outcomes through the Learning Management System.
• Supports the evaluation measurement strategy to measure the value and impact of Epic learning programs, identifying performance improvement opportunities for classroom delivery and post-go-live optimization.
• Participates in Epic project lessons learned activities and contributes to curriculum revisions for optimization and upgrade cycles.
• Provides at-the-elbow EMR go-live and post-go-live support for new implementations, upgrades, and optimization projects.
• Serves as Epic subject matter expert/mentor to new trainers, existing trainers, and cross-application team members.
• Maintains Epic credentialing through continuing education, upgrade training, and proficiency assessments as required by Epic.
• Assists Manager IT Education and IT Education Supervisor with recruitment and selection of new Epic trainers and team members.

Benefits

• Medical, Dental, Vision, Life Insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave
• Tuition assistance
• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
• health insurance
• paid time off
• retirement
• an employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Principal