Epic Principal Trainer

NYU Langone Health • New York, NY

1d

About The Position

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health [http://nyulangone.org/], and interact with us on LinkedIn [https://www.linkedin.com/company/nyulangonehealth/?viewAsMember=true], Glassdoor [https://www.glassdoor.com/Reviews/NYU-Langone-Health-Reviews-E121521.htm], Indeed [https://www.indeed.com/cmp/Nyu-Langone-Health/reviews], Facebook [http://facebook.com/NYULangone], Twitter [http://twitter.com/nyulangone], YouTube [http://www.youtube.com/user/nyulmc] and Instagram [http://instagram.com/nyulangone].

Position Summary:

We have an exciting opportunity to join our team as a Epic Principal Trainer.

In this role, the successful Epic Principal Trainer is responsible achieving in-depth knowledge of assigned Epic applications and be able to communicate effectively to end users in a classroom, webinar, eLearning and at elbow setting. The trainer will be expected to mentor Epic Trainer 1 & 2. The trainer will be responsible for creation and getting the appropriate approval for all curriculum for their application before it is used in the classroom. The trainer will be expected to have mastered eLearning authoring as well as regularly participate with the eLearning QA team. The trainer will be responsible for environment build for their application. The trainer will be expected to review and apply end user feedback to both curriculum and environment functionality. The trainer will be responsible for growth and innovation group wide by leading initiatives and fostering the improvement of skills across the team.

Requirements

• Requires 3 - 4 years of relevant experience and BA/BS Degree or equivalent
• Classroom teaching experience
• Strong desktop tool usage including Word, Excel, Outlook and PowerPoint
• Effective presentation and classroom management skills
• Effective oral, written communication and follow-up skills
• Strong interpersonal relationship skills
• Minimal implementation and/or support experience desired
• Self-motivated, detail-oriented, problem solver
• Excellent project management skills
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Healthcare experience preferred but not required
• Epic Certification preferred but not required
• Experience using eLearning authoring software, recording voiceover, creating video shorts for the purposes of electronic education preferred
• Knowledge of EMR systems implementations and support preferred

Responsibilities

• Mentor Trainer 1 & Trainer 2
• Credentials training resources outside the Epic team and tracks their progress and development
• Maintains positive relationships with the end user base, operation, application and training team colleagues
• Meets weekly (at a minimum) with their primary application team
• Attends stream meetings as representative of the training team and can speak to high level training operations, not only their application
• Demonstrates the ability to independently function and master their job responsibilities as well as assist those they mentor to become independent
• Post all pertinent documents on SharePoint in an organized manner that serves the entire team, regularly purges old and obsolete documents
• Lead one or more group wide team initiative and shows support and participation
• Take feedback from trainers and from end user experiences to build a better training environment for future classes and initiatives
• Responsible for training environment build for their primary application while also being able to assist team members with troubleshooting
• Responsible for the oversight, building, testing and maintenance of the training environment
• Development and maintenance of innovative and high quality training materials with the application team and operational approval
• Authors eLearnings across multiple applications, presents plans to the team for blended learning possibilities
• Has reached a level of mastery in eLearning authoring with Captivate in the most efficient manner that meet all NYU criteria and Epic training team standards
• Outstanding presentation skills and works with the team to nurture, develop and improve these skills across the board
• Place, handles and resolves Front Range tickets and provides customer service to end users
• Schedules their classes with the operational customer, enters them into iDevelop and assigns a trainer, rooms and any other resources necessary
• Responsible for making sure that all materials are ready and approved by the appropriate parties prior to any training staff teaching the class
• Reviews end user surveys and solicits additional feedback to maintain a positive learning environment in their classrooms
• Activate Users after class
• Regularly sits in all application classrooms to offer guidance and ways to improve
• Covers classroom training when all other staff is already committed to classroom coverage
• Trains in the classroom regularly to remain familiar with end users needs
• Complete and keep current certification in one application - continue credentialing in at least one other application

Benefits

• financial security benefits
• a generous time-off program
• employee resources groups for peer support
• holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal