EPIC CREDENTIALED TRAINER

Slocum Dickson Medical Group•Town of New Hartford, NY

About The Position

Credentialed trainers will support and provide the training required related to the use of the Epic system inclusive of ancillary and business office workflows. They will use the curriculum, lessons, and training materials created by the SDMG Training Team to conduct training. They will be responsible for the actual end-user training, development of training material and will have good working knowledge of the SDMG workflows.

Requirements

3 or more years experience in a medical office setting with experience in the use of business offices, or EMR applications or have 3 years of prior training experience.
Prior Business Office or clinical (RN, LPN, MA) experience preferred but not necessary.
Past training experience or educational background is preferred but not necessary.
Strong presentation and communication skills.
Strong interpersonal skills
Ability to adapt to change
Develop and maintain a strong understanding of office based practice, referrals and business office workflows and a passion for teaching/training
Attend training session at Epic Systems, in person or remotely as well as with MVHS to obtain system knowledge, learning techniques and other skills/info to ensure the success of the SDMG training program.
Epic Certification in Cadence will be required within 9 months with a minimum score of 85%
Required to shadow offices and ancillary workflows on a regular basis to ensure a sound understanding of the practices and ensure effective and efficient use of the system.
Direct relationship with physicians/providers, co-workers and staff from other departments/services.

Responsibilities

Conduct training sessions and participate in the training of all SDMG end users
Responsible for the preparation of classroom materials - as needed.
Provide go-live and ongoing upgrade support (as needed).
Provide training to all SDMG end users
Train new physicians and employees on the Epic system including ancillary areas and business office
Assist with the scheduling and coordination of training sessions (new user, ongoing, personalization, etc.)
Work with Department leadership and IT team to incorporate changes into lesson plans
Assist with the development on ongoing training materials and initiatives.
Be an active team member and share ideas to improve to the training program.
Assist with usability sessions, personalization session, development of tip sheets, and other forms of end user education.
Maintain a strong understanding of organizational workflows or industry knowledge of the applications.
Adhere to lesson plans.
Be an integral part of the training and SDMG team.
Actively participate on multiple committees.
Round, observe workflows, follow up with and provide end user support as needed.
Supports the goals of Administration and works to promote teamwork within SDMG.
Escalate any critical issues to the Training Team Lead / IT Director
Perform all tasks with a high level integrity and provide exceptional customer service.
Perform other duties as assigned.
May be exposed to hazardous drugs.
Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.
Review training materials and lesson plans to become proficient.
On-Call responsibilities
Valid Driver’s License required