Epic Trainer

UnitedHealth Group•Worcester, MA

15h•$29 - $52•Onsite

About The Position

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Epic Trainer is responsible for the preparation, facilitation, and follow up of Epic training. Ideal candidates are independent contributors with experience in training Epic applications in both the classroom and provider practice setting. In this role you will need high emotional intelligence to maintain composure and navigate divergent goals and challenging situations. You need solid interpersonal communication skills to build positive relationships, use tact in sensitive situations; listen well to various points of view; and relate well to others at all levels. Responsible for the Worcester, MA market- Reliant Medical Associates. This position is full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be aligned to your schedule.

Requirements

High School Diploma/GED or equivalent years of work experience
Must be 18 years of age OR older
3+ years of Epic training experience in a provider practice setting and/or equivalent EHR/provider practice related training experience
Experience with Computers and Windows based programs
Proficiency in Microsoft Office Suite and particularly in Microsoft Team meetings
Presentation skills
Ability to work in a high-performing, fast-paced, collaborative environment with limited supervision; must possess a high degree of self-motivation, versatility, and flexibility
Quick learner, willing to tackle new opportunities and challenges with the capacity to synthesize and articulate complex subject matter so it can be easily understood
Reliable mode of transportation
Must have a Valid Driver’s license
Ability to work a flexible work schedule and travel both locally and non-locally to off-site training locations as needed
Ability to work full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime

Nice To Haves

Familiarity with Learning Management Systems
Background in training delivery
Experience with Epic applications
Self-starter with ability to take direction and come up with approaches and solutions
Excellent multi-tasking skills
Takes ownership of training processes with a focus on creating an enriched training experience
Solid interpersonal communication skills, builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels.
Effective written and oral communication skills necessary to foster team collaboration, and supportive learner environment
Engaging Facilitator - facilitates presentations/training, workshops, or meetings in a structured manner; can manage group dynamics

Responsibilities

Train Epic applications for new hires and provide optimization training as needed
Train In-Person and virtual classes
Participate in coordination of training scheduling process
Monitor and respond to training service ticket requests
Support training team in box incoming requests
Utilize LMS to facilitate training sessions, take attendance, make learner adjustments based on needs, and loading of training content
Participate in Upgrade and Merger and Acquisition projects
Travel to training sites as required
Serve as training resource for clinical and operations staff
Prepare, manage and maintain training classroom(s)
Performs additional duties as assigned
Train other applications as required