IT Application Trainer I

Legacy Community Health•Houston, TX

2d•Hybrid

About The Position

At Legacy Community Health, we believe in creating a workplace where every team member feels valued and empowered to make a meaningful impact. As an IT Application Trainer I, you’ll be at the heart of our mission, equipping clinical and non-clinical teams with the tools they need to provide exceptional care. This role is more than just a job—it’s your chance to be part of something truly special. Here’s why you’ll love this role: Impactful Work: Your training programs will directly contribute to better healthcare services and improved patient outcomes. Team Collaboration: Work closely with passionate professionals who share a commitment to improving lives. Growth Opportunities: Access mentorship, professional development, and continuous learning to advance your career. Mission-Driven Purpose: Be part of an organization dedicated to serving underserved communities and making healthcare accessible to all.

Requirements

Bachelor’s degree in healthcare or IT disciplines, or in lieu of education, four (4) or more years’ experience in healthcare operations and/or clinical IT roles
At least 3 years of experience conducting clinical applications analysis, analysis of clinical workflows system adoption strategies, and training and educating adult learners
Bachelor’s degree in related field or equivalent and five years related experience
SuperUser or Trainer for Epic Ambulatory and/or Resolute/PB
At least 3 years of clinical, healthcare operations, or clinical IT experience
Previous experience in Clinical Software Implementations and/or Training
Ability to break down complex problems into manageable tasks.
Knowledge and Understanding of HIPAA regulations
Demonstrate ability to promote and maintain good interpersonal relationships.
Proficient with Microsoft Office.
Demonstrate effective problem-solving, analytical, and time management skills
Demonstrate strong organizational, presentation and customer service skills
Ability to manage a wide range of projects, large and small, along with a high volume of service requests.
Ability to prepare a presentation and present to an audience comprised of varying levels of leadership.
Strong organizational and analytical skills
Demonstrate effective oral and written communications and follow-up skills, and strong interpersonal relationship skills
Project management experience
Knowledge and experience in implementing and supporting healthcare applications
Clinical informatics experience
Experience with documenting workflows utilizing Microsoft Visio
Experience working with hardware (desktop PCs, thin clients, printers)

Responsibilities

Conduct engaging training sessions onsite, virtually, and in clinical practice areas for end-users, both clinical and non-clinical.
Design customized learning curricula that cater to specific end-user needs.
Develop, evaluate, and refine training programs to ensure they align with organizational goals and improve user proficiency.
Coordinate and schedule end-user training plans to ensure smooth adoption of clinical software applications.
Mentor Trainers and Super Users, fostering a culture of continuous learning and collaboration.
Assess user technology competency and provide scenario-based training for real-world application.
Collaborate with vendors, project leaders, and enterprise teams to ensure training programs meet system requirements.
Escalate complex issues appropriately while promoting teamwork and shared values.
Participate in strategic planning and solution implementation to enhance organizational success.
Stay updated on industry best practices and emerging technologies within clinical informatics.