IT Trainer/Content Developer

Coventek Inc•Atlanta, GA

20h•Hybrid

About The Position

The Georgia Department of Transportation (GDOT) is seeking a candidate to travel to District and Area Office locations in District 1 (Gainesville) and District 2 (Tennille, GA) to conduct on-premise classes several times a month. The candidate will also conduct classes remotely online through Microsoft Teams. The job involves delivering IT training to GDOT staff (adult learners) on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications. GDOT will train the candidate in these products. The candidate will deliver training for desktop, web, and mobile applications. They will work with GDOT users to identify training needs, courses, and content. The role includes publishing training schedules/course offerings within the GDOT Learning Management System (Oracle/Workday), administering learner enrollments/testing/completions, and assigning grades/scoring or awarding certifications. The candidate will send and review training surveys to obtain feedback for improving training delivery and GDOT IT products. They will collaborate with GDOT business units to increase class enrollments and address technical needs. The candidate will also facilitate vendor or contractor-delivered training. Additionally, the candidate will develop, update, and maintain IT training content, compiling information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. They will engage technical staff to develop training content. GDOT highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, Scribe, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline. The candidate will complete recordkeeping for tracking time/activities, timecards, and performance indicators, ensuring submitted data is accurate. This role functions as a team member within the IT organization of GDOT and reports to a Team Leader/Supervisor. The IT Training Team consists of IT Trainers, Instructional Designers, and a Team Leader, delivering training statewide on approximately 40 applications covering topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

Requirements

Ability to travel to District and Area Office locations in District 1 (Gainesville) and District 2 (Tennille, GA) several times a month.
Ability to conduct classes remotely online through Microsoft Teams.
Deliver IT training to GDOT staff (adult learners) on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications.
Deliver training for desktop, web, and mobile applications.
Work with GDOT users to identify training needs, courses, and content.
Publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday).
Administer learner enrollments/testing/completions.
Assign grades/scoring or awarding of certifications.
Send and review training surveys to obtain feedback to improve training delivery and GDOT IT products.
Collaborate/develop relationships with GDOT business units to increase class enrollments and address technical needs.
Facilitate vendor or contractor delivered training.
Develop/update/maintain IT training content.
Compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training.
Engage technical staff to develop training content.
Complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.
Work as a team member within the IT organization of GDOT and report to a Team Leader/Supervisor.
Employs a variety of instructional techniques.
Effectively obtains learner engagement.
Delivers competency-based learning.
Actively seeks feedback to improve.
Produces high quality training content quickly with minimal rework.
Routinely and effectively communicates with GDOT learners/customers.
Communicates with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
Supports their team and IT to accomplish common goals, objectives, projects, and tasks.
Demonstrates a “can- do” or “team player” attitude.
Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
Provides helpful, courteous, responsive, and knowledgeable service.
Ensures customer IT needs/issues get routed to appropriate support staff/IT management.
Demonstrates patience and empathy with learners.
Honors commitments and provides follow- up/follow-through.
Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule classes equitably across Districts.
Consistently delivers required business results.
Demonstrates successful attainment of performance indicators for courses, classes, and enrollments.
Sets and achieves achievable, yet aggressive goals.
Consistently complies with quality standards in meeting deadlines.
Maintains focus on achieving GDOT IT goals/objectives.
Plans schedules, work assignments, and travel arrangements sufficiently in advance.
Confirms work priorities and manages time effectively.
Able and flexible in travelling to conduct scheduled on-site training.

Nice To Haves

Develop training content using Microsoft Word, Microsoft PowerPoint, Scribe, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.

Responsibilities

Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns.
Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
Ensures training environments and data are ready prior to training classes.
Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
Provides an engaging, interactive, and positive learning experience to learners.
Maintains professionalism and order within the classroom to complete course objectives.
Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS.
Sends out surveys.
Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
Ensures travel expenses, taxes, and forms are correct on billing statements, etc.
Submits expense reports through appropriate systems and within expected timeframes.
Complies with travel policies and reimbursement procedures.
Reviews and updates training materials and documentation.
Produces effective training content suitable to course audience.
Publishes course materials as needed.
Participates in IT projects.
Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.