IT Trainer/Content Developer - Hybrid GA

Novalink Solutions LLC•Atlanta, GA

2d•Hybrid

About The Position

The Georgia Department of Transportation (GDOT) is seeking a candidate to deliver IT training to GDOT staff on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications. The candidate will also develop/update/maintain IT training content, including PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. GDOT highly desires a candidate proficient in using Microsoft Word, Microsoft PowerPoint, Scribe, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline. The role involves working as a team member within the IT organization, reporting to a Team Leader/Supervisor, and delivering training statewide on approximately 40 applications covering various transportation topics.

Requirements

BA/BS in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience
Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.
Microsoft Office and Office 365 applications
Excellent verbal and written English language communication, presentation, and teaching skills
Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes

Nice To Haves

Work experience in developing role-based end user training content for IT applications/systems
Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts
Adobe Captivate
TechSmith Camtasia
Articulate 360/Storyline
Microsoft Teams
Work experience with maintaining training records within an LMS
Oracle LMS/Cornerstone LMS
Familiarity with ServiceNow

Responsibilities

Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
Ensures training environments and data are ready prior to training classes.
Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
Provides an engaging, interactive, and positive learning experience to learners.
Maintains professionalism and order within the classroom to complete course objectives.
Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
Reviews and updates training materials and documentation.
Produces effective training content suitable to course audience. Publishes course materials as needed.
Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.