IT Trainer/Content Developer - Hybrid

Smart IMS • Atlanta, GA

10h • $25 - $30 • Hybrid

About The Position

As an IT Trainer/Content Developer, you will be responsible for delivering IT training to staff (adult learners) on custom IT developed and Commercial-Off-The-Shelf (COTS) applications. The client will train the candidate in these products. The candidate will deliver training for desktop, web, and mobile applications. The candidate will work with Client users to identify training needs, courses, and content. The candidate will publish training schedules/course offerings within the Client Learning Management System (Oracle/Workday), administer learner enrolments/testing/completions, and assign grades/scoring or awarding of certifications. The candidate will send and review training surveys to obtain feedback to improve training delivery and Client IT products. The candidate will collaborate and develop relationships with Client business units to increase class enrolments and address technical needs. The candidate will also facilitate vendor or contractor delivered training. The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. The candidate will engage technical staff to develop training content. The client highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, Scribe, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline. The candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate. The candidate will be working as a team member within the IT organization of the Client and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers, and a Team Leader. The team delivers training statewide on approximately 40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

Requirements

• Adheres to the priorities, procedures, objectives, and guidance of their Client Team Leader and IT management.
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns.
• Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
• Learns and maintains knowledge of Client IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrolment.
• Reserves conference rooms/equipment, confirms enrolments before travel, makes appropriate travel arrangements, and travels safely.
• Conducts online training using Microsoft Teams and on-premises training in conference rooms/computer labs.
• Provides an engaging, interactive, and positive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrolments, course attendance/completions, and assigns appropriate scoring/grades within the LMS.
• Sends out surveys.
• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
• Ensures travel expenses, taxes, and forms are correct on billing statements, etc.
• Submits expense reports through appropriate systems and within expected timeframes.
• Complies with travel policies and reimbursement procedures.
• Reviews and updates training materials and documentation.
• Produces effective training content suitable to course audience.
• Publishes course materials as needed.
• Participates in IT projects.
• Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
• Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

Nice To Haves

• Develop training content using Microsoft Word, Microsoft PowerPoint, Scribe, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.

Responsibilities

• Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
• Produces high-quality training content quickly with minimal rework.
• Routinely and effectively communicates with Client learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
• Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a "can-do" or "team player" attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
• Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet Client business needs, offer the complete course catalog, and schedule classes equitably across Districts.
• Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrolments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving Client IT goals/objectives.
• Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
• Able and flexible in travelling to conduct scheduled on-site training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed