IT Technology Services Senior Specialist

SAP•Edgmont Township, PA

1d•$143,792 - $244,464•Hybrid

About The Position

SAP America, Inc. seeks an IT Technology Services Senior Specialist at our Newtown Square, PA location to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.

Requirements

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Business, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Business, or a related field of study and four (4) years of experience in the job offered or related occupation.
S/4HANA architecture, conversion, migration path, methodology and tools
SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, and SuccessFactors
Analyzing customer technical requirements and organize or coordinating with experts from ECS Delivery team to drive to resolution
Understanding of ECS customer landscape and interdependencies between systems
Advising on critical and complex landscape changes during life cycle management, including design and lead Specialist reports on current to future customer landscapes
SAP S/4HANA and its integration into existing business systems

Responsibilities

Deliver outcomes of assigned projects; work independently on topics while setting priorities having sole responsibility.
Represent SAP to customers.
Communicate clear and conveying processes and policies in a way that others can understand.
Advocate for the end user by having a deep understanding of end user needs, behaviors and usage patterns.
Promote the role of User Experience, thorough understanding of contemporary user-centered design methodologies and practices and ability to integrate those into current and future development efforts.
Develop and provide systems, applications, products and services to optimize or automate business processes, improve work efficiency and provide the expert support in operations.
Revise and update existing programs and provide required documentation.
Facilitate the service lifecycle and product lifecycle.
Act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS.
Own and understand the customer landscape managed within ECS and understand interdependencies between systems both within ECS and beyond.
Work as a team with Technical Service Managers (TSMs), Customer Delivery Managers (CDMs), and ECS internal service delivery to provide quality services to customers throughout the entire lifecycle.
Execute technical feasibility studies or solution reviews.
Execute and support problem management and continuous improvement.
Participate in de-escalation activities.
Contribute to the Build to Run engagement.
Contribute to the definition of technical standards and frameworks.
Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
Conduct monthly technical and operational reviews to measure the progress against defined Cloud architecture and roadmap.
Establish and drive resolution plans to resolve issues and problems to completion.