IT Technician

Trillion Health & Hormone•Omaha, NE

6h•$24 - $28•Onsite

About The Position

Trillion Health & Hormone is seeking a resourceful, organized, self-directed Part-Time IT Technician to support its growing organization. The role supports employees by maintaining technology, supporting user accounts, managing equipment, and troubleshooting technical issues. The technician is expected to assess needs, prioritize responsibilities, take initiative, and follow through independently. The position is part-time, averaging approximately 20 hours per week, and is primarily on-site at the Omaha, Nebraska location. Occasional travel to other clinic locations may be necessary. Some scheduling flexibility may be available based on business needs, and occasional after-hours support may be needed for special projects or urgent issues. Compensation is $24–$28 per hour.

Requirements

High school diploma or equivalent.
1–2 years of experience in IT support, help desk, or a similar technical role; relevant coursework or certifications may be considered in place of experience.
Working knowledge of Windows operating systems and Microsoft 365.
Experience setting up and troubleshooting computers, tablets, and related equipment.
Basic understanding of networking, Wi-Fi, and user account management.
Strong organizational, analytical, and problem-solving skills.
Ability to work independently, recognize what needs to be done, and take initiative without constant oversight.
Ability to troubleshoot, think critically, research solutions, and work through technical challenges.
Ability to organize equipment, records, accounts, and assignments and manage multiple priorities.
Accountability, including taking ownership, following through on commitments, and communicating when something needs attention.
Adaptability to shifting priorities and unexpected technical needs.
Ability to explain technical issues clearly and provide helpful support to employees with varying levels of technical knowledge.
Discretion in handling confidential company and employee information.

Nice To Haves

CompTIA A+, Network+, or Microsoft certifications.
Experience with Microsoft Entra ID, Active Directory, Exchange Online, or Intune.
Familiarity with building access control and security camera systems.
Experience with equipment inventory or ticketing systems.

Responsibilities

Set up, configure, and deploy laptops, desktops, tablets, and related equipment for new and existing employees.
Install and maintain operating systems, software, security updates, and business applications.
Prepare returned equipment for redeployment or secure disposal.
Ensure employees have the technology and tools they need to perform their jobs effectively.
Create, modify, and deactivate Microsoft 365 user accounts and permissions.
Assist with password resets, account access, and multi-factor authentication.
Coordinate technology onboarding and offboarding activities with Human Resources.
Maintain documentation and ensure user access is managed securely.
Administer building access systems, including issuing, updating, and deactivating key cards and fobs.
Monitor and maintain security camera systems and coordinate vendor support when needed.
Identify and promptly communicate security concerns or system issues.
Maintain accurate records of company technology assets, including computers, tablets, monitors, phones, and accessories.
Track equipment assignments, locations, transfers, and returns.
Conduct periodic inventory reviews and identify equipment or supply needs.
Keep equipment records and related documentation current and organized.
Serve as a first point of contact for employees experiencing hardware, software, connectivity, printing, email, and account issues.
Investigate problems, identify solutions, and resolve issues whenever possible.
Escalate issues to the IT Manager or an outside vendor when needed.
Document requests, troubleshooting steps, and resolutions.
Identify recurring problems and recommend opportunities to improve processes and technology.