IT Technician
Wiley University•Marshall, TX
•Onsite
About The Position
Wiley College is seeking a skilled and dependable IT Technician to join our Information Technology team. In this mid-level role, you will be the primary hands-on support resource for faculty, staff, and students, with a focus on desktop/endpoint support and Apple device management using Jamf Pro. You will work closely with the IT Administrator to maintain a reliable and secure computing environment across campus.
Requirements
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field — OR equivalent work experience
- 2+ years of hands-on IT support experience in a professional or higher education environment
- Demonstrated experience supporting both Windows 10/11 and macOS environments
- Working knowledge of Active Directory user and computer management
- Familiarity with Microsoft 365 administration and troubleshooting
- Strong customer service orientation with excellent verbal and written communication skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
Nice To Haves
- Experience with Jamf Pro or another Apple MDM solution
- CompTIA A+, Network+, or Apple Certified Support Professional (ACSP) certification
- Experience with help desk ticketing systems (SolarWinds Service Desk preferred)
- Familiarity with Exchange 2019 or Google Workspace administration
- Experience in a higher education or institutional IT environment
- Knowledge of basic networking concepts (DNS, DHCP, VPN, wireless)
Responsibilities
- Provide Tier 1 and Tier 2 technical support for Windows and macOS workstations, laptops, and peripherals
- Image, deploy, and maintain faculty and staff devices using standardized configurations
- Troubleshoot hardware and software issues, escalating complex problems to the IT Administrator as needed
- Manage help desk tickets in SolarWinds Service Desk, ensuring timely resolution and accurate documentation
- Support Microsoft 365 applications including Outlook, Teams, and OneDrive
- Manage the college's fleet of Apple devices (iMacs, MacBooks) using Jamf Pro MDM
- Enroll, configure, and deploy macOS devices with appropriate policies and profiles
- Package and deploy software through Jamf Self Service
- Troubleshoot Jamf enrollment issues, extension attributes, and smart group logic
- Assist with Active Directory binding and Kerberos SSO extension configuration for macOS
- Create and manage user accounts in Active Directory and Microsoft 365
- Assist users with Exchange and Google Workspace email setup across desktop and mobile devices
- Support onboarding and offboarding processes including account provisioning and device setup
- Respond to and resolve IT support requests submitted through the SolarWinds Service Desk portal
- Maintain an accurate inventory of hardware, software licenses, and IT assets
- Assist with network connectivity issues including wireless troubleshooting at the user level
- Support AV equipment setup for classrooms, conference rooms, and campus events
- Document procedures, configurations, and resolutions in the IT knowledge base
- Participate in departmental projects and initiatives as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
