IT Technician

Churchill Downs Incorporated•New Kent, VA

23d•Onsite

About The Position

The IT Technician ensures smooth operation and accessibility of computer system resources, including back-office systems, front-of-house systems, telecommunications, personal computers, workstations and networking. Produces scheduled reports and maintains computer equipment asset inventories. Handles responsibilities related to POS, printers, scanners, credit card readers, kiosks, A/V equipment and mobile devices.

Requirements

Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management.
Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner.
Strong analytical and problem-solving skills.
Demonstrated working knowledge of software and web applications as well as system hardware.
High school diploma or equivalent.
1+ years of work experience in information technology or related field.
A combination of education and experience may be considered.
Must obtain and maintain valid Virginia Racing Commission License.

Responsibilities

Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
Provides onsite information technology support for the entire gaming facility.
Installs new hardware, such as personal computers, printers, servers, phones, network equipment, etc.
Installs and troubleshoots company approved software, web applications, and connectivity issues by utilizing general IT knowledge and working with vendor support personnel when necessary.
Performs routine maintenance on supported IT systems as required by company policies, procedures and state gaming regulations, including running backups, editing system data, running reports, etc.
Creates and maintains end-user accounts and permissions as required, providing desktop support.
May perform basic installation and programming of telephone system, copy machines, printers, etc.
Assists with programming copiers for scanning and emailing documents.
Assists with necessary changes to telephone system hardware and cabling, setting up new accounts when necessary.
Educates users to reduce recurring issues by offering solutions to problems in a proactive manner.
Trains staff in the use of new or changed systems.
Ensures data integrity by keeping system and security rights updated while maintaining confidentiality of privileged information.
Maintains inventory of all computer-related equipment.
May support Audio/Visual systems.
Performs other duties as assigned.