IT Technician

Bradley Arant Boult Cummings • Birmingham, AL

2d • Hybrid

About The Position

We are seeking a highly motivated and skilled IT Technician to provide exceptional customer and technical support to our employees. The ideal candidate will have strong troubleshooting abilities, a passion for delivering excellent service, and the technical expertise to support a range of systems and software. As an IT Technician, you will play a vital role in ensuring smooth operation of various IT services.

Requirements

• Bachelor's Degree in Computer Science or equivalent experience preferred.
• A minimum of four years in a computer end-user support role, preferably in a professional services office environment such as a legal, accounting, or medical services organization.
• Proven experience as an IT Technician or in a similar support role.
• Expert knowledge of Windows 11 operating systems.
• Expert knowledge of Microsoft Office applications.
• Expert knowledge of PC hardware and peripherals.
• Familiarity with Zoom video conferencing and AV systems.
• Experience managing and supporting Microsoft Intune, including device enrollment, application management, compliance monitoring, endpoint administration, and Windows device lifecycle management.
• Experience with Microsoft 365 support, including user account management, licensing, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and basic Entra ID support.
• Experience configuring and supporting Zoom Phone, including user provisioning, call queues, auto attendants, desk phones, soft phones, and number management.
• Experience utilizing Microsoft Copilot and other AI-powered tools to improve productivity, automate routine tasks, enhance end-user support, and streamline operational workflows.
• Experience with legal software applications such as NetDocuments preferred.
• Excellent communication and customer service skills, with the ability to convey technical information to non-technical users.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Various physical activity may be required.
• Expert knowledge of Windows operating systems (Windows 10, 11).
• Familiarity with legal software applications such as NetDocuments preferred.

Nice To Haves

• Experience with legal software applications such as NetDocuments

Responsibilities

• Provide in-person technical support to employees for issues with desktops, laptops, and peripherals, ensuring swift resolution of hardware and software problems.
• Configure, provision, troubleshoot, and support Zoom Phone services, including user onboarding, call routing, auto attendants, call queues, number assignments, desk phones, soft phones, and related hardware/software issues.
• Assist with the installation, configuration, and maintenance of Windows operating systems, ensuring optimal performance.
• Support and troubleshoot Zoom video conferencing systems, including AV equipment, ensuring smooth meetings and video calls.
• Troubleshoot and resolve issues related to networked printers, scanners, and other office peripherals.
• Provide support for legal-specific applications such as NetDocuments, addressing user questions, configurations, and software-related issues.
• Install and manage software updates for operating systems, legal applications, and other software.
• Provide training and guidance to employees on the effective use of technology, tools, and software.
• Maintain detailed logs of technical issues and resolutions, ensuring all support actions are properly documented in the help desk system.
• Work closely with other IT team members to address escalated issues and ensure overall system performance is optimized.
• Ability and willingness to travel to firm offices and remote locations as needed to provide on-site technical support, equipment deployments, office openings/relocations, and project assistance.
• Emergency support on call (24x7) on a rotational basis.

Benefits

• Competitive salaries, commensurate with experience.
• Comprehensive benefits including medical, dental, vision, life, disability, and retirement.
• Professional development support, including CLE tracking and training programs.
• A collaborative, inclusive, and supportive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level