IT Technician
IQUASAR LLC•Newport News, VA
•Hybrid
About The Position
iQuasar, LLC is looking to fill the IT Technician position in Fort Eustis, VA. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.
Requirements
- Security+ CE Certification (IAT Level II)
- Active Secret Clearance
Responsibilities
- Handle calls from a wide array of individuals, from students to VIPs.
- Answer, validate, and triage incoming phone-in Incidents and Requests.
- Process, validate, and triage email-submitted Incidents and Requests.
- Review and validate ticket information.
- Routing and escalating tickets to appropriate support teams.
- Identifying and performing First Contact Resolution tickets.
- Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software
- Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software
- Configuration, setup, maintenance, and troubleshooting for Clients' computer systems, hardware, and software.
- Capabilities in the Windows environment and Office 365 with a combination of Laptops, desktops, and Mobile Devices
Benefits
- Paid time off
- flexible work schedule
- teleworking allowed
- medical/dental/vision plan
- 401k
- Tuition assistance for continuing or career-related education.
- Ample opportunity for career growth – we promote from within
- Work/Life Balance and flexible hours
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
