IT Technician

Little River Casino Resort•Eastlake, MI

4d•$19 - $30•Onsite

About The Position

Perform organizational data processing functions. Perform basic maintenance and repair on all Information Technology administered equipment. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High school diploma or GED
2 year degree in a computer related discipline and 1 year experience in computer support or 3 years of work-related computer support experience
Windows XP knowledge (and above)
Comp TIA A+ certification (or ability to demonstrate proficiency and must gain within 89 days of employment, maintain during employment)
Basic computer skills with experience in word processing, databases, and spreadsheets
Basic organizational, written, and verbal communication skills
Basic professional telephone etiquette
Basic problem-solving skills
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to operate most office equipment (computer, fax, copier, etc.)
Enter data quickly and accurately and troubleshoot network, hardware and software problems
Must be a self-starter
At least 21 years of age

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred
A documented and verifiable combination of education and experience may be substituted for degree requirements.

Responsibilities

Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email and in-person for the user's computer performance.
Accurately logs and tracks calls in the Help Desk management software.
Isolates performance issues to determine the cause of hardware malfunctions, such as hard drive, modem, printer, cables, or telephone.
Updates and maintains all service packs and updates for all workstations and servers as instructed.
Records resolution information in the help desk knowledge management database.
Contacts software and hardware vendors via voice or online systems to research problems and determine recommended solutions.
Brainstorms with team members to resolve more complex problems and escalate difficult issues to team lead for more technical assistance.
Performs initial program load and user-specific setup for standard desktop applications.
Performs daily checks to verify system availability.
Troubleshoots PC hardware and software problems, identify, categorize, and resolve the application problems.
Tests and deploys new software and procedures, installation, conversion, and upgrade activities.
Provides password administration on server domains for users.
Resolves remote access issues, printing issues and network connectivity issues.
Analyzes and corrects problems using documented procedures, available resources, personal knowledge, and skills.
Maintains computer, equipment inventory and records repair documentation.
Provides basic desktop and technical support services of all systems to end users as required.
Provides basic maintenance and repairs to all computer hardware systems including printers, file servers, tape backups, communication servers and other related equipment.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Information Technology department.
Must be aware of and adhere to the emergency and evacuation procedures.
Must be aware of and adhere to the Resorts Health & Safety Program.
Other duties as assigned.