Level 2 IT Technician
About The Position
The role of the IT Level 2 Technician will include activities and tasks such as oversight of network and desktop systems, assignment of user and network protocols, as well as providing configuration standards for workstation deployment, and standards for drivers, printers, and other peripherals. It also includes supporting access to network servers (physical and virtual), VPN gateways, wireless access points, switches, and other hardware and software as needed at our five main sites as well as over fifteen remote sites and Azure. Level 2 support for over 400 active accounts. Works with the IT Operations Director to support technical infrastructure throughout the agency as well as to develop procedures to support the IT Help Desk service and provide technical oversight.
Requirements
- Level 2 IT support experience
- Experience with network and desktop systems
- Experience with user and network protocols
- Experience with workstation deployment configuration standards
- Experience with standards for drivers, printers, and other peripherals
- Experience supporting access to network servers (physical and virtual), VPN gateways, wireless access points, switches, and other hardware and software
- Experience supporting over 400 active accounts
- Experience supporting technical infrastructure
- Experience developing procedures for IT Help Desk service
- Experience providing technical oversight
Nice To Haves
- Experience supporting Azure
Responsibilities
- Oversight of network and desktop systems
- Assignment of user and network protocols
- Providing configuration standards for workstation deployment
- Standards for drivers, printers, and other peripherals
- Supporting access to network servers (physical and virtual), VPN gateways, wireless access points, switches, and other hardware and software
- Level 2 support for over 400 active accounts
- Support technical infrastructure throughout the agency
- Develop procedures to support the IT Help Desk service
- Provide technical oversight
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
