IT Technician

Morski Brands•Charleroi, PA

About The Position

The IT Technician provides day-to-day technical support for employees, computer systems, hardware, software, network connectivity, and related technology resources. As a first point of contact for IT support needs, this role troubleshoots issues, maintains equipment, supports system access, and helps ensure reliable technology operations across the organization. The position may involve working in office areas, equipment rooms, production areas, or other business locations, and may require occasional travel between company locations or availability outside normal business hours for urgent support, maintenance, or project work.

Requirements

High school diploma or equivalent.
Working knowledge of Windows operating systems, Microsoft 365 applications, desktop hardware, printers, mobile devices, and common business software.
Basic understanding of networking concepts, including IP addressing, Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting.
Ability to diagnose technical issues, research solutions, and resolve problems efficiently.
Strong communication and customer service skills, including the ability to explain technical information to non-technical users.
Ability to manage multiple priorities, follow procedures, and maintain accurate documentation.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Strong problem-solving, analytical, and troubleshooting skills.
Service-oriented approach with patience, professionalism, and responsiveness.
Ability to work independently and collaboratively with employees, vendors, and IT team members.
Strong attention to detail and commitment to follow-through.
Ability to prioritize urgent technology needs while maintaining routine support responsibilities.
Willingness to learn new systems, tools, and technologies as business needs evolve.

Nice To Haves

Associate degree, technical certification, or coursework in Information Technology, Computer Science, Networking, or a related field.
Prior experience in IT support, help desk, desktop support, or technical troubleshooting.
CompTIA A+, Network+, Security+, Microsoft, or other relevant technical certifications.
Experience using help desk ticketing systems and remote support tools.
Experience supporting Microsoft 365, Active Directory, endpoint management tools, VoIP systems, security cameras, access control systems, or similar business technologies.
Experience in a manufacturing, distribution, food production, or multi-site business environment.

Responsibilities

Provide technical support for hardware, software, network, printer, phone, and system access issues.
Respond to support requests promptly and professionally, documenting issues, resolutions, and follow-up actions in the appropriate tracking system.
Install, configure, maintain, troubleshoot, and repair computers, mobile devices, printers, peripherals, and related equipment.
Set up workstations, user accounts, email access, permissions, and equipment for new hires, transfers, and role changes.
Support technology onboarding and offboarding, including equipment preparation, account setup, access changes, and asset recovery.
Monitor, maintain, and support basic network connectivity, including wired and wireless access, switches, routers, and related infrastructure as assigned.
Install, update, and troubleshoot operating systems, business applications, antivirus tools, security patches, and other approved software.
Support cybersecurity best practices by helping maintain secure systems, identifying potential risks, and educating users on safe technology use.
Maintain accurate inventory records for IT equipment, licenses, accessories, and assigned assets.
Escalate complex technical issues to appropriate internal or external resources while keeping end users informed.
Assist with technology projects, equipment upgrades, system rollouts, and process improvements.
Maintain confidentiality of company, employee, and system information in accordance with company policies.
Perform other related duties as assigned.