IT Technician

Passumpsic Savings Bank•Saint Johnsbury, VT

1d•$24 - $30

About The Position

The IT Technician provides internal IT support to bank employees and performs a variety of information technology support duties to ensure smooth delivery of technology services. The position monitors, operates, coordinates, and assists with computer hardware, software, and peripherals. It uses computer equipment, software, and diagnostic tools to provide customer assistance and maintain and repair equipment. The technician consults and cooperates with other IT support staff and may set up equipment, schedule maintenance, and serve as the main point of contact for employees experiencing computer issues.

Requirements

Passion for and expertise in IT support.
Proactive problem-solving ability.
Ability to work well in a team environment.

Responsibilities

Assist and support users with core banking applications, standard software, Windows, Google Workplace, and other related banking business solutions.
Answer, evaluate, and prioritize incoming telephone, voicemail, email, and ticket requests for assistance promptly and with a focus on positive satisfaction.
Escalate requests to other IT staff as appropriate while remaining responsible for prompt resolution.
Work with third-party vendors to coordinate banking-industry-specific software installations, upgrades, and technical support requests, and monitor vendor accountability.
Create and update documentation on technical support procedures and processes, problem-resolution steps, and escalation procedures; recommend needed updates and changes to management.
Coordinate and/or develop training to coach, mentor, or train co-workers on application changes as applications are installed, updated, or removed.
Demonstrate compliance with applicable bank regulations and keep up to date on regulatory changes.
Follow bank policies, procedures, and compliance regulations, and complete required annual or job-specific training.
Maintain working knowledge of the Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations.