IT Technician

United Energy Workers Healthcare•Murray, UT

18h•$55,000 - $60,000

About The Position

The IT Technician provides responsive, customer-focused technology support for United Energy Workers Healthcare and affiliated healthcare operations. The role supports a distributed workforce, protects systems that may contain Protected Health Information (PHI), and helps maintain reliable access to Microsoft 365, endpoint devices, networks, line-of-business applications, phones, printers, and other technology used by clinical, operational, and administrative teams. The IT Technician is a first point of contact for day-to-day IT needs, documents work clearly, escalates appropriately, and supports a secure, dependable, and professional technology experience for employees.

Requirements

At least 2 years of experience providing IT support in a distributed, multi-location environment; healthcare, home health, or another regulated industry is preferred.
Working knowledge of information security best practices, HIPAA considerations, Microsoft 365 security concepts, endpoint protection, MFA, and data protection procedures.
Excellent communication and interpersonal skills, including the ability to explain technical matters in plain language to users with varying levels of technical experience.
Strong attention to detail, follow-through, documentation habits, and respect for confidential information.
Ability to prioritize and manage multiple tickets, requests, projects, and deadlines in a fast-paced environment.
Excellent critical thinking, troubleshooting, customer service, and problem-solving skills.
Proficiency with Microsoft 365, Windows, Teams, SharePoint, OneDrive, Outlook, Excel, endpoint devices, and common remote support tools.

Nice To Haves

Associate or bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field; equivalent practical experience may be considered.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, Azure Fundamentals, Endpoint Administrator, or Cisco networking certifications.
Experience building, securing, and deploying AI-driven solutions natively in a Microsoft 365 environment.
Experience with Microsoft Intune, Microsoft Entra ID, Exchange Online, SharePoint administration, Power Automate, PowerShell, ticketing systems, and asset management tools.
Healthcare IT, HIPAA, PHI handling, EMR access support, and secure remote workforce support experience.

Responsibilities

Provide remote and onsite technical assistance to employees, contractors, and offices through approved remote support tools, phone support, Teams, and clear instructions.
Triage, troubleshoot, document, and resolve hardware, software, access, connectivity, printing, mobile device, and user account issues; escalate when appropriate.
Support HIPAA-aligned security practices and help protect systems, accounts, devices, and data that may contain PHI or other confidential company information.
Install, configure, maintain, and replace desktops, laptops, mobile devices, printers, peripherals, and other approved equipment; assist with shipping, receiving, asset tagging, and inventory accuracy.
Install, update, and troubleshoot Windows, Microsoft 365 apps, Teams, SharePoint/OneDrive sync, browsers, endpoint management tools, EMR-related access, and other approved business applications.
Assist with endpoint security, MFA, password resets, conditional access prompts, antivirus/EDR alerts, encryption, patching, device compliance, and suspected security incidents according to IT procedures.
Support system upgrades, software deployments, workstation refreshes, device configuration standards, and other IT projects with minimal disruption to operations.
Assist with employee onboarding, offboarding, role changes, account provisioning, group membership, licensing requests, and access reviews using approved IT workflows.
Help administer and support assigned Microsoft 365 services, including Teams, SharePoint, OneDrive, Exchange Online, Microsoft Entra ID, Intune, and related security features.
Create and maintain end-user guides, standard operating procedures, and internal knowledge base articles.
Support branch office technology, including internet connectivity, network equipment, telephony, backup connectivity, and coordination with vendors or local partners.
Build working relationships across departments through clear communication, follow-through, and plain-language explanations of technical issues.
Maintain accurate records in the IT ticketing system, including issue details, troubleshooting steps, resolution notes, asset information, knowledge base updates, and recurring issue patterns.
Maintain confidentiality of office, employee, patient, and client records in accordance with HIPAA, Privacy Act requirements, company policy, and applicable procedures.
Identify opportunities to improve service delivery through automation, standardization, secure configuration, and better documentation.
Perform other assigned duties, including participation in IT projects, documentation efforts, vendor coordination, and process improvement initiatives.