IT Technician

DataTek•Mesa, AZ

4d•Onsite

About The Position

Datatek is a Mesa-based Managed Service Provider that keeps Arizona businesses running. We’re a team who tackle real IT challenges every day — and we’re looking for the next person to grow with us. This is a great opportunity for someone early in their IT career who is hungry to learn, eager to take ownership, and ready to build a foundation that can carry them to Level 2 and beyond. We invest in our people through paid certifications, hands-on mentorship, and a clear advancement path. As a Level 1 Technician, you’ll be the first point of contact for our clients — handling inbound support requests, resolving common issues, and escalating complex problems to our senior engineers. You’ll work in a fast-paced MSP environment where no two days are the same and every ticket is a learning opportunity. This is not a passive role. We expect you to own your tickets, document your work, and bring a professional, solutions-oriented attitude to every client interaction.

Requirements

1+ year of IT support experience in a help desk, desktop support, or similar role
Working knowledge of Windows 10/11 and Microsoft 365 applications
Basic understanding of networking concepts: DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting
Familiarity with Active Directory for common user management tasks
Strong customer service skills — you communicate clearly, listen carefully, and stay calm under pressure
Ability to prioritize and manage multiple open tickets in a queue-based environment
Reliable, punctual, and accountable — clients depend on us to show up

Nice To Haves

CompTIA A+ or Network+ certification (or currently pursuing)
Experience with a ticketing or RMM platform
Exposure to an MSP environment

Responsibilities

Serve as the first point of contact for client support requests via phone, email, and ticketing system
Troubleshoot and resolve common hardware, software, and connectivity issues for end users
Support Microsoft 365 applications including Outlook, Teams, Word, and Excel
Perform basic Active Directory tasks: password resets, account creation, and group assignments
Image, configure, and deploy workstations, laptops, and peripherals for clients
Document all work clearly and accurately in the ticketing system
Escalate complex or unresolved issues to Level 2 engineers with thorough notes and context
Assist with onboarding new users and setting up equipment at client sites
Follow standard operating procedures and contribute to knowledge base documentation
Maintain a professional, patient, and helpful demeanor with all client contacts