IT Technician

Deschutes Brewery•Bend, OR

12d•Onsite

About The Position

In this role you will provide front-line end user support and maintain organizational workstations, peripherals, and software, including installing, diagnosing, maintaining, and upgrading device hardware and software to ensure optimal performance and security.

Requirements

Proven experience as an IT Technician or equivalent position
2 years' experience supporting Microsoft Windows 10/11 desktop/laptop computers in a corporate environment
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
Must have a working knowledge of standard desktop software such as operating systems, system utilities, security, web browser, email, antivirus, and office productivity software.
Experience troubleshooting basic network, software, and printing problems
Strong customer service skills and the ability to communicate and work effectively with a diverse range of people in a professional and respectful manner
Excellent troubleshooting, diagnostic and problem-solving skills
Outstanding organizational and time-management skills
Ability to operate independently and as part of a team

Nice To Haves

Associate Degree or technical training equivalent in areas of computer and/or network technology
Certification related to the duties of an IT Technician is considered an advantage (e.g. CompTIA A+)
Experience working with and administering Office 365
Experience with administration on MacOS

Responsibilities

Provide IT end-user support to the company as first line responder; maintain excellent customer service, response times and documentation; assist end users in person, over the phone, via video conferencing and/or via desktop sharing
Troubleshoot and resolve computer hardware and software issues
Maintain the health of company computers, peripherals, and phones, including hardware and software upgrades, updates, and replacements
Set up and manage user accounts and permissions on various platforms, including Active Directory and Microsoft 365
Maintain and utilize industry-standard toolsets used to accomplish IT-related tasks, such as the SolarWinds Service Desk platform, deployment tools, end-point management systems, etc.
Provide end-user IT training and maintain user-accessible documentation and instructions
Support company communications by assisting in the facilitation of large meetings and webinars, as well as managing audio-visual hardware and software meeting tools such as Microsoft Teams and GoTo Webinar
Manage end-user computer backups
Assist Systems Administrators with anti-malware systems pertaining to workstations
Escalate server and network related issues to the Systems Administrators as needed
Maintain workstation-related software and hardware inventory, licensing, and support contracts
Facilitate the resolution of technical support issues between end users and third-party vendors whose systems internal IT does not directly support
Engage and coordinate with vendors to resolve technical issues with various systems under the IT Technician's purview as needed