IT Technician

OTK Network•Round Rock, TX

13d•$26 - $27

About The Position

The IT Technician provides technical support to employees in person, by phone, and remotely, and maintains company IT systems and equipment. The role supports desktop and laptop deployment and repair, office and warehouse network infrastructure, servers and backups, user accounts and access across cloud platforms, Active Directory, and office domains. It also supports warehouse and production equipment and Windows OEM licensing workflows, helps keep systems secure and current, automates routine tasks, and maintains thorough technical documentation. The position is scheduled Monday through Friday from 9 a.m. to 5 p.m., with a one-hour paid lunch break.

Requirements

Working knowledge of Windows and common business software.
Hands-on experience installing, diagnosing, and replacing PC hardware components.
Experience supporting printers and peripherals; experience with label printers and barcode scanners is desirable.
Networking experience with TCP/IP, DHCP, DNS, and Wi-Fi; experience with Ubiquiti equipment is desirable.
Experience with Active Directory and managing office domains.
Familiarity with Microsoft 365, Google Workspace, Microsoft Azure, and Microsoft Entra ID.
Scripting experience in PowerShell and/or Bash.
Understanding of IT security fundamentals, including patching, endpoint protection, and backups.
Understanding of how to read, create, and maintain thorough documentation.
Strong troubleshooting and problem-solving skills.
Clear, patient communication with employees of all technical levels.
Ability to prioritize multiple requests and work independently.
Willingness to learn new tools and technologies.
High school diploma or equivalent.
1–3 years of experience in IT support, helpdesk, or a related technical field.
Ability to work in a standard warehouse setting; lift, carry, push, and pull objects weighing up to 50 pounds; stand or sit for the duration of the shift; and bend, reach, stoop, kneel, and climb to perform work.

Nice To Haves

Bachelor's degree in a related field.
Experience with Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), or other networked OS deployment methods.
Experience with Windows OEM licensing, including OA3 key injection and the Microsoft Digital Operations Center.
Experience administering and supporting Oracle NetSuite.
Familiarity with AI tools such as ChatGPT or Claude.
CompTIA A+ or Network+ certification, or Microsoft certifications such as MD-102 or MS-102.

Responsibilities

Provide in-person, phone, and remote employee support and troubleshoot hardware, software, and account issues.
Set up, image, deploy, maintain, and repair desktops, laptops, peripherals, and printers.
Maintain and troubleshoot office and warehouse network infrastructure, including switches, wireless access points, firewalls, and cabling.
Monitor servers and backups to maintain system availability and protect data.
Manage user accounts and access, including onboarding and offboarding, email, and multifactor authentication across Microsoft 365, Google Workspace, and Microsoft Entra ID.
Administer Active Directory and the office domain, including user and group management and domain-joined devices.
Automate routine tasks using PowerShell and Bash scripts.
Support warehouse and production systems, including label printers, standard printers, barcode scanners, and PC testing racks.
Support Windows OEM licensing workflows, including OA3 key injection and the Microsoft Digital Operations Center.
Maintain system security and currency through patching, endpoint protection, and license and asset tracking.
Create and maintain documentation of systems, networks, issues, fixes, and procedures.
Perform additional related duties as assigned.