IT Technician

Next Perimeter • Monrovia, CA

2d • Hybrid

About The Position

Next Perimeter runs IT and security for companies that want both to be quiet. The job is engineering calm: standardized environments, a modern stack, and no legacy infrastructure to babysit. The inside of the company works the same way. Clear goals every quarter. Your own lane, with no layer between you and the outcome. The salary range is on the listing. PTO is unlimited. Hybrid opens up after onboarding. Offices in Tampa and Los Angeles. Calm. By design. The Role: The ideal candidate will be charismatic, customer service-centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast-paced, expanding entrepreneurial organization.

Requirements

• Strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions
• Proficiency in operating systems such as Windows and macOS
• Proficiency in networking protocols
• Proficiency in cloud technologies
• Excellent written and verbal communication skills
• Ability to convey complex technical concepts to non-technical stakeholders
• Outstanding problem-solving skills
• Keen attention to detail
• Customer-focused mindset
• Ability to build strong client relationships
• Ability to handle multiple tasks
• Ability to prioritize effectively
• Willingness to travel to client sites as needed

Nice To Haves

• Opportunity to grow into deeper engineering work over time

Responsibilities

• Answering incoming calls from users
• Asking appropriate questions to understand user problems
• Logging tickets in the ticketing system
• Providing troubleshooting and support for Windows and Mac operating systems, including Microsoft 365 products
• Delivering remote technical support to clients to resolve hardware and software issues promptly and effectively
• Conducting thorough system diagnostics, troubleshooting, and problem-solving to identify root causes and prevent future issues
• Assisting with email issues and password resets
• Working closely with cross-functional teams to coordinate deliverables, timelines, and technical requirements
• Documenting and maintaining accurate records of client interactions, technical solutions, and configurations for future reference

Benefits

• Competitive salary and benefits package
• Opportunities for career growth in cloud-first IT service delivery, automation, and cybersecurity
• Dynamic and supportive work environment centered on operational excellence
• Tools and resources needed to succeed
• Hands-on experience with cutting-edge security and lifecycle management technologies
• Unlimited vacation
• Sick leave
• Access to Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed