IT Technician

Gemini Legal Support Inc • Rocklin, CA

4d • $22 - $26 • Onsite

About The Position

The IT Technician supports Gemini Legal’s Technology Department by helping ensure the company’s technical capabilities are optimized and scalable for continued growth and improvement. The role involves frequent contact with onsite and remote end users, troubleshooting technical issues, assisting with maintenance and other projects defined by leadership, and working with vendors as a representative of the Technology Department. The position is based at Gemini Legal’s Rocklin, California headquarters and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Local travel may occasionally be required to service remote users in the greater Sacramento area.

The role supports users, devices, software, and technical environments while helping maintain confidentiality of sensitive information and HIPAA compliance. The position also requires tracking support tickets, tasks, projects, and equipment inventory, and may require coming to work outside business hours for special projects, outages, or service failures.

Requirements

• Associate’s degree in a technical field is preferred as a minimum education qualification.
• 6–12 months of related experience is preferred.
• High degree of organization and attention to detail.
• Effective verbal and written communication skills.
• Patience and professionalism when working with people with varying levels of technical understanding.
• Ability to thrive in an autonomous environment.
• Ability to diligently track tickets, tasks, and projects using appropriate tools.
• Ability to prioritize tasks based on need and importance.
• Willingness to learn and adapt as the industry changes.
• Ability to manage work in progress, balancing service desk requests, project tasks, and technical inventory maintenance and updates.
• Ability to adhere to departmental process guidelines.
• High proficiency with computers, business phones, office software, video conferencing, Google Workspace, and Adobe Acrobat.
• Experience administering the company’s G Suite environment, or willingness to learn how to support it.
• Basic networking and operating system concepts.
• Proficiency with Windows and macOS operating systems.
• Proficiency with iOS and Android mobile devices.
• Willingness to learn and apply new skills as the technical landscape changes.
• Knowledge of ticketing systems, including assigning, updating, tracking, scheduling, communicating about, documenting, and resolving tickets.
• Knowledge of best practices for creating and managing accounts, changing passwords, and setting permissions for departmental resources.
• Experience working in an office setting.
• Exceptional teamwork.
• Professionalism and leadership best practices.
• Ability to perform physical duties including lifting, bending, standing, climbing, walking, and crawling or crouching underneath desks.
• Ability to sit at least one hour at a time, totaling 4–6 hours per day.
• Ability to keyboard for extended periods, totaling 2–4 hours per day.
• Ability to walk within the office for less than five minutes at a time, multiple times throughout the day.
• Ability to use a phone, with or without a headset, for extended periods totaling 3–5 hours per day.
• Ability to lift equipment weighing up to 40 pounds.
• Availability and willingness to come to work outside business hours if requested for special projects, outages, or service failures.

Nice To Haves

• Associate’s degree in a technical field.
• 6–12 months of related experience.

Responsibilities

• Manage users, groups, and permissions for Google and internal software and web environments.
• Maintain inventory of technical equipment and user assignments.
• Use appropriate safeguards to maintain confidentiality of sensitive information and HIPAA compliance.
• Provide technical support for local and remote users, manage expectations, and provide reasonable turnaround on support requests.
• Submit, assist with, and oversee ticket resolution alongside in-house technical staff.
• Set up, configure, and support mobile devices, printers, scanners, CD copiers, the security system, and desktop and laptop computers.
• Manage time effectively while balancing work duties.
• Install and configure software in accordance with licensing requirements.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays.
• 401(k) plan with company match.
• Tuition reimbursement program.
• Employee Assistance Program and legal assistance benefit.
• Company-paid annual charitable donation in the employee’s name.
• Employee recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree