IT Technician

TransCore • Albuquerque, NM

8d

About The Position

TransCore-Amtech Systems (AMS), a subsidiary of ST Engineering, is seeking a full-time IT Technician to join its team in Albuquerque, New Mexico. The IT Technician provides desktop and end-user support for Windows workstations, Microsoft 365 services, mobile devices, printers, and related technologies. The role troubleshoots and resolves hardware, software, connectivity, and account issues while delivering a high level of customer service, and escalates complex issues to System Administrators, Network Engineers, or application support teams as needed.

The position supports employee onboarding and offboarding, endpoint management, conference room technology, and IT security initiatives. It also maintains documentation and helps end users use technology solutions effectively. The role requires 2–5 years of experience in desktop support, IT support, help desk, or a related technical support role. A high school diploma or GED is required; computer-related education, technical certifications, or a college degree are preferred.

Requirements

• Typically 2–5 years of experience in desktop support, IT support, help desk, or a related technical support role.
• High school diploma or GED.
• Experience supporting Windows 10/11, Microsoft 365 applications, computer hardware, printers, and mobile devices.
• Working knowledge of Active Directory, Microsoft Entra ID, and Microsoft Intune for user account, access, and endpoint support.
• Experience with IT ticketing systems, incident management, and technical documentation.
• Understanding of TCP/IP networking, VPN connectivity, wireless networking, and basic conference room and Microsoft Teams Rooms troubleshooting.
• Knowledge of basic IT security practices, including multifactor authentication and endpoint protection.
• Strong customer service, communication, troubleshooting, and problem-solving skills.
• Ability to perform the essential duties satisfactorily.

Nice To Haves

• Computer-related education, technical certifications, or a college degree.
• Microsoft or other relevant industry certifications.

Responsibilities

• Provide support for desktop computers, laptops, mobile devices, printers, and peripheral equipment.
• Respond to, prioritize, troubleshoot, and resolve incidents and service requests submitted through the IT ticketing system.
• Install, configure, maintain, and support Windows 11 operating systems and standard business applications.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Troubleshoot user account, authentication, password, and access issues within Active Directory and Microsoft Entra ID.
• Assist with endpoint management activities through Microsoft Intune.
• Diagnose and resolve hardware, software, network connectivity, VPN, and printing issues.
• Perform employee onboarding and offboarding activities, including equipment deployment, account setup, and access management.
• Support conference room technology and Teams Rooms.
• Maintain accurate documentation of incidents, resolutions, procedures, and knowledge articles.
• Train and assist end users in the effective use of technology solutions.
• Follow IT security policies and assist with endpoint security initiatives.
• Escalate complex issues to System Administrators, Network Engineers, or application support teams as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED