IT Technician - Temporary

Gensler•Morristown, NJ

1d•$30 - $42•Onsite

About The Position

Your Role As an IT Technician Temp, you will participate in the daily IT operations of the Gensler Morristown office. This is a temporary role for an expected 3 month period. What You Will Do Effectively communicate and work with team members from general end users to high level managers and Principals Provide first and second level support for Windows and Mac client computers, MS Office 365 applications including Outlook and Teams Provide installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the regional IT infrastructure Assist with software installation and basic troubleshooting Support remote users accessing virtual desktop infrasturcture Administer user accounts and security controls within Active Directory Image laptops and desktops during initial deployment, maintenance and end of life replacements Maintain and complete appropriate records for incident resolution Support AV equipment and video conferencing functions Maintain knowledge of and adherence to Company policies and procedures Develop rapport with staff to understand their technology skills and tailor hands on support accordingly Maintain ethical and professional behavior in dealing with users, department associates, and other departments' personnel. Adhere to all software licensing restrictions Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality Your Qualifications Bachelor’s or Associate’s Degree in Computer Engineering, Computer Science, or related field preferred, or equivalent experience or military training 2-5 years of prior related experience, a background in the architecture or engineering industry is a plus Strong knowledge and experience with Windows 11; Microsoft Office 365 (Sharepoint, OneDrive, Teams, Outlook); Mac OS, Microsoft Active Directory Knowledge of basic networking concepts and desktop troubleshooting Ability to disconnect, lift and move PC's and Monitors (50 lbs) to new desks, maneuver under counters and in tight spots to run cables and wires for PCs Knowledge of iPhone and Android mobile phones Must be punctual and well presented Ability to work independently or in a team Must have strong troubleshooting abilities and excellent organizational, time management, and service delivery skills Participate in occasional off-hours and weekend support of system upgrades and initiatives Qualifications Considered a Plus: A+ Certification in desktop support or similar Certification in Cisco, Windows Desktop or Server, Mac, VMWare, ITIL Familiarity with using design tools like Adobe Creative Cloud and Autodesk products (ex. Revit, AutoCAD, etc.) Knowledge and experience with Mac OS X in a corporate environment Experience working in an enterprise with geographically diverse operations The hourly rate will be $30-$42 hr. contingent on relevant experience. Life at Gensler At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.

Requirements

Bachelor’s or Associate’s Degree in Computer Engineering, Computer Science, or related field preferred, or equivalent experience or military training
2-5 years of prior related experience, a background in the architecture or engineering industry is a plus
Strong knowledge and experience with Windows 11; Microsoft Office 365 (Sharepoint, OneDrive, Teams, Outlook); Mac OS, Microsoft Active Directory
Knowledge of basic networking concepts and desktop troubleshooting
Ability to disconnect, lift and move PC's and Monitors (50 lbs) to new desks, maneuver under counters and in tight spots to run cables and wires for PCs
Knowledge of iPhone and Android mobile phones
Must be punctual and well presented
Ability to work independently or in a team
Must have strong troubleshooting abilities and excellent organizational, time management, and service delivery skills
Participate in occasional off-hours and weekend support of system upgrades and initiatives

Nice To Haves

A+ Certification in desktop support or similar
Certification in Cisco, Windows Desktop or Server, Mac, VMWare, ITIL
Familiarity with using design tools like Adobe Creative Cloud and Autodesk products (ex. Revit, AutoCAD, etc.)
Knowledge and experience with Mac OS X in a corporate environment
Experience working in an enterprise with geographically diverse operations

Responsibilities

Effectively communicate and work with team members from general end users to high level managers and Principals
Provide first and second level support for Windows and Mac client computers, MS Office 365 applications including Outlook and Teams
Provide installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the regional IT infrastructure
Assist with software installation and basic troubleshooting
Support remote users accessing virtual desktop infrasturcture
Administer user accounts and security controls within Active Directory
Image laptops and desktops during initial deployment, maintenance and end of life replacements
Maintain and complete appropriate records for incident resolution
Support AV equipment and video conferencing functions
Maintain knowledge of and adherence to Company policies and procedures
Develop rapport with staff to understand their technology skills and tailor hands on support accordingly
Maintain ethical and professional behavior in dealing with users, department associates, and other departments' personnel.
Adhere to all software licensing restrictions
Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality