IT Technician

Churchill Downs Incorporated•Louisville, KY

18d•Onsite

About The Position

The IT Technician provides support to end users for hardware and software problems and inquiries. This role identifies, researches, and resolves technical problems; responds to submitted tickets, telephone calls, email, and personnel requests for technical support; documents, tracks, and monitors problems to ensure timely resolution, and maintains existing IT systems and spaces, per company processes and standards. This role serves as the link between external IT support and end-users, as well as performs general administrative tasks that help to ensure the smooth functioning of the organization’s computer systems.

Requirements

Ability to obtain racing and/or gaming licenses as required in any jurisdiction where CDI operates.
Must be 21 years of age or older.
Bachelor’s degree (B.A.) in management information systems or a technical field from a four-year college or university preferred, with 1-2 years’ experience or equivalent combination.
Focus on customer service with strong written and verbal communication skills.
Ability to work independently.
Clear understanding of how to prioritize the needs of the business.

Nice To Haves

Additional skills or knowledge in networking, Micros POS systems, Five9, or IPTV are a plus

Responsibilities

Responsible for end-user support, assistance, and training on Windows and Apple devices.
Inventory, configure, maintain, troubleshoot, and repair computer and peripheral hardware, PC operating systems, application software, and other property specific technology and devices.
Create and maintain documentation for end-users and for internal IT team on various systems and processes.
Assist with configuration, support, and maintenance of IPTV system.
Install and configure new workstations, printers, and cell phones.
Install and configure desktop Cisco phones, Five9 softphones and assist with troubleshooting SalesForce, call center applications, and integrations.
Inventory, stock and re-order technology related office supplies such as toner for printers, keyboards, mice, and cables.
Maintain current inventory of PC’s, peripherals, cell phones, printers, network switches, and servers.
Order and maintain license and support documentation for computer and peripheral hardware, PC operating systems and application software.
Assist in the support and maintenance of AD and O365 user account information including permissions and group assignments.
Assist in maintenance and troubleshooting of LAN communications.
Assist in the setup, installation, and organization of server and communication equipment.
Assist in testing and troubleshooting network infrastructure throughout the facility.
Prepare regular reports for internal leadership.
Maintain cleanliness and standardization of facility IDF closets.
Clearly communicate issues and resolutions to both technical and non-technical staff, of all levels.
Other duties as assigned.