IT Technician

Peregrine Hospitality•Napa, CA

5d•Onsite

About The Position

The IT Technician is responsible for assisting with all operations of the computer hardware, software and systems of the resort, ensuring that all policies and procedures are followed, and rectifying any problems which arise. This role requires adherence to the company's service culture, active participation in team member referral programs, and maintaining high standards of personal appearance and grooming. The technician will approach all encounters with guests and employees in a friendly, courteous, and service-oriented manner, and maximize efforts towards productivity while identifying and solving problems.

Requirements

At least 2 years of progressive experience in IT, systems, or related field.
Proficiency in Microsoft Office applications is a must.
Must be 18 to operate a golf cart.

Nice To Haves

Experience in a resort or related industry helpful.

Responsibilities

Assist with all operations of the computer hardware, software and systems of the resort.
Ensure that all policies and procedures are followed.
Rectify any problems which arise.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform/business attire and nametag.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Effectively handle problems, including anticipating, preventing, identifying and solving them as necessary.
Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Consult with management to determine information requirements and to determine priorities and parameters of new projects; discuss system capacity and equipment acquisitions.
Consult with systems hardware analysts to define equipment needs.
Review project feasibility studies.
Establish work standards.
Prepare progress reports to inform management of project status and any deviation from goals.
Assist with contracting technical specialists or vendors to solve problems.
Revise computer operating schedule to introduce new program testing and operating runs.
Review reports of computer and peripheral equipment production, malfunction, and maintenance to ascertain costs and plan operating changes.
Assist staff to diagnose and solve computer equipment problems.
Participate in technical projects such as writing equipment specifications or developing computer programs for specified applications.
Maintain and stay abreast of the latest computer programs/innovations (as applicable).
Abide by all resort policies and safety rules.
Perform other duties as requested by management.