IT Technician

Knorr-Bremse•Huntington, WV

3d•Onsite

About The Position

This position performs tier one level support, solves routine client technology problems, and works on problems of limited scope. This includes providing end-user hardware, operating system, and application support in a Windows Active Directory environment. Follow existing practices and procedures to solve standard problems. Apply proven communication, analytical, relationship management, and problem-solving skills while possessing good customer service skills. Duties are performed under close supervision.

Requirements

Familiar with computer hardware, including desktops, laptops, tablets, smart phones, PC components, and peripherals.
Familiar with Microsoft operating systems.
Familiar with application software's, including but not limited to Microsoft Office, Microsoft Skype for Business, Visio, Microsoft Project, Adobe Acrobat, McAfee, and McAfee end point encryption.
Working knowledge of network and PC operating systems.
Experience with front-end technical client hardware and software experience
Experience working in a team-oriented, collaborative environment
Good written and oral communication skills
Good problem-solving and analytical skills
Able to prioritize tasks and handle multiple priorities
Able to work with others in a cross-functional environment
Ability to interface with customers and build relationships that promote loyalty and customer satisfaction
Able to approach situations in a calm, professional manner
Proficient in PC operation and navigation
Entry-level network troubleshooting
Core proficiency with a laptop or desktop computer
Willingness to learn new ideas and work on professional development
A sense of urgency and understanding about problems that need to be immediately solved
Able to work independently
Associate degree in the field of Computer Science, Information Science, or Management Information Systems

Nice To Haves

IT/Network certifications/degrees preferred

Responsibilities

Provide first level troubleshooting and applies a fundamental understanding or technical discipline with associated employee workstation hardware and software and escalate incidents to second and third level support personnel when appropriate and in a timely matter
Knows fundamental concepts, practices and procedures to Install, upgrade, and configure client hardware and software
Deploy pre-packaged software as needed using automated deployment tools
Help maintain accurate hardware and software inventories and assist in ordering equipment as directed
Conducts move changes to support for phone system equipment
Provide basic instruction to users on various types of client hardware, software, computer system procedures, and telecommunications equipment
Receive and respond to incoming calls, tickets, and/or e-mails regarding PC and/or hardware problems
Provide basic audio-visual support for AV equipment