IT Technician

West 4th Strategy•Kansas City, MO

21d•Onsite

About The Position

We need an experienced IT Technician at the U.S. Attorney's Office for the Western District of Missouri (USAO-WDMO), based in Kansas City, MO. The USAO-WDMO relies on stable, well-supported technology to keep its attorneys and staff focused on federal criminal and civil casework. In this role, you will provide comprehensive IT support to USAO-WDMO personnel by resolving hardware, software, and system issues through phone, email, remote tools, or in-person assistance; manage and deploy mobile device management (MDM) solutions including iOS devices; support equipment relocations, vendor service calls, and enterprise-wide hardware and software rollouts; and maintain detailed records of support activity in the IT ticketing system. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package.

Requirements

Minimum of two (2) years of experience providing end-user technical support, including troubleshooting hardware, software, and network issues, configuring system and application settings, supporting equipment relocations and rollouts, and using mobile device management (MDM) tools
Strong customer service skills with a track record of timely issue resolution and adherence to IT policies and procedures
Strong organizational, time management, and multitasking skills, with the ability to prioritize assignments and meet deadlines
Must be a US Citizen

Nice To Haves

Undergraduate degree

Responsibilities

Provides comprehensive IT support to all USAO WDMO personnel, ensuring reliable operation of end-user technology and services
Responds to end-user questions and resolves technical issues through remote support tools, phone, email, or in-person assistance
Assists and educates users in adjusting system or application configurations to improve productivity and ensure optimal use of software tools
Manages, deploys, and services mobile device management (MDM) solutions, including iOS devices
Proactively identifies opportunities to enhance products, technologies, workflows, and operational approaches, and provides recommendations to government personnel
Troubleshoots hardware and software problems across various devices and platforms
Performs office IT equipment relocations, including computers, VoIP phones, printers, scanners, and related peripherals
Coordinates vendor service calls for hardware issues and escorts technicians to affected equipment as needed
Supports hardware and software rollouts and assists in implementation activities
Provides conference room technology support, including equipment setup and meeting coordination
Maintains detailed records of IT support activities, including issues encountered and corrective actions taken, using the IT support ticketing system
Collaborates with the Systems Manager and other IT personnel to maintain a secure, reliable, and efficient technology environment