IT Technician

Coralogix•Boston, MA

3d•$95,000 - $130,000

About The Position

Coralogix is seeking a proactive, service-oriented IT Technician to join its Global IT team. The role provides worldwide employee support and helps improve IT operations through automation while managing modern SaaS and endpoint environments. The technician supports employees throughout their lifecycle, administers SaaS platforms and macOS devices, troubleshoots endpoint and network issues, maintains documentation, and collaborates with Security, HR, and Engineering.

Requirements

At least 2 years of IT Support experience.
Strong macOS administration skills.
Advanced experience with Jamf Pro.
Experience with Google Workspace and Okta.
Experience with Okta Workflows.
Familiarity with AI tools such as Cursor, Claude Code, OpenAI APIs, or similar solutions for IT automation.
Strong troubleshooting, communication, and customer service skills.
Fluent English.

Nice To Haves

Experience with Kandji, Intune, or Microsoft 365.
Jira Service Management experience.
Knowledge of Identity & Access Management (IAM), SSO, and MDM best practices.
Experience in high-growth SaaS or startup environments.
Experience with scripting and automation, such as Python, Bash, or Google Apps Script.
Experience working with REST APIs and SaaS integrations.

Responsibilities

Provide Tier 1 and Tier 2 support for employees worldwide.
Manage the full employee lifecycle, including onboarding, offboarding, hardware, and access.
Administer and support Google Workspace, Okta, Slack, Atlassian, GitHub, Zoom, and other SaaS platforms.
Manage macOS devices using Jamf Pro.
Troubleshoot hardware, software, networking, and endpoint issues.
Build and maintain IT automations and improve operational workflows.
Create and maintain internal IT documentation and procedures.
Work closely with Security, HR, and Engineering teams.