IT Technician

Gonzaba Medical Group • San Antonio, TX

1d • Onsite

About The Position

The IT Technician is a non-exempt position responsible for providing technical assistance and support to employees experiencing computer hardware and software problems. The role provides troubleshooting and training to support the current and future needs of Gonzaba Medical Group. It reports to the Director of Information Technology, who provides objectives, timelines, resources, and responsibilities.

The position works primarily in an office setting and periodically in a clinical environment. It has no supervisory responsibilities. The duties listed are not exhaustive and may change as organizational needs evolve; the employee may be assigned other related duties by their supervisor.

Requirements

• Minimum high school education or equivalent.
• A degree or certification in a related field, or three years of hands-on experience.
• At least three years of experience with IT support functions involving a wide variety of computer hardware, servers, and software.
• Knowledge of word processing software, spreadsheet software, the Internet, and database software.
• Proficiency in word processing, spreadsheet, and database software.
• Skills using computers and copiers.
• Ability to perform duties accurately and in a timely manner.
• Manual dexterity; ability to sit for up to 80 percent of the day and walk, bend, kneel, stretch, or stand for the remainder; may need to lift up to 45 pounds.

Nice To Haves

• IT support experience in a healthcare setting.
• Experience with electronic medical record systems.

Responsibilities

• Provide IT support and troubleshooting services.
• Monitor and maintain IT applications, computers, and servers.
• Set up and deploy new hardware and software.
• Train employees on computer hardware, software, and other equipment.
• Resolve IT-related problems and keep detailed records.
• Monitor the IT ticketing system queues and resolve tickets according to departmental requirements.
• Follow, implement, and create detailed instructions.
• Travel independently between sites throughout the day.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED