IT Technician- Microsoft 365 Cloud Engineer

Life Cycle Power•Houston, TX

About The Position

The IT Technician- Microsoft 365 Cloud Engineer will provide mid-level support for a rapidly growing Microsoft 365 and Azure cloud environment, helping modernize and maintain a secure, reliable, and well-governed tenant. The role works closely with the IT Manager, a third-party implementation consultant, the IT Security Engineer, and users to support identity, access, collaboration platforms, email, device management, cloud security, and tenant governance. The position is scheduled from 7 a.m. to 5 p.m., Monday through Friday, with some weekends, and may participate in an on-call rotation if asked. The applicant must have a valid driver license and current auto insurance, and must live in the Houston area or plan to relocate there personally.

Requirements

3–7 years of IT or Microsoft 365 administration experience.
Experience administering Microsoft 365 identity, permissions, licensing, integrations, and email management.
Experience configuring or supporting Entra ID identity management and MFA.
Hands-on experience with Intune migrations, implementation, device management, compliance policies, and configuration profiles.
Deep experience with conditional access, device governance, and cloud security fundamentals.
Familiarity or experience with governance, risk, and compliance (GRC) documentation processes.
Valid driver license and current auto insurance.
Must live in the Houston area or plan to personally relocate to the city.
Ability to troubleshoot effectively, prioritize tasks, communicate clearly, and handle situations with patience and professionalism.
Strong communication, attention to detail, resourcefulness, willingness to collaborate, and desire to learn new Microsoft ecosystem tools.

Nice To Haves

Microsoft Certified: Azure Solutions Architect Expert (AZ-305), Azure Administrator Associate (AZ-104), Azure Fundamentals (AZ-900), or equivalent Microsoft Azure certifications.
Experience supporting Azure, Intune, SharePoint, OneDrive, and other portal structures.
Experience supporting Windows and Linux servers and workstations, as well as Android and Apple mobile devices through direct support and MDM services.
Experience with Azure app integrations and SSO configurations.
Understanding of Azure administrative roles and tenant governance.
Basic understanding of support in critical infrastructures, including IT/OT environments and First Responder emergency priorities.
An associate degree in IT or cybersecurity combined with IT certifications may substitute for two or three years of experience.
A bachelor’s degree in information systems or information security combined with IT certifications may substitute for three or four years of experience.

Responsibilities

Liaise with the vendor and manage the Microsoft 365 and Azure cloud tenant.
Administer Microsoft 365 services, including Entra ID, Intune, Intune MDM, Exchange Online, SharePoint, OneDrive, Teams, and related cloud platforms.
Maintain and enhance Entra ID identity management, user groups, security protocols, MFA, zero-trust, and role-based access controls.
Assist in building and maintaining conditional access policies and support identity governance, security defaults, and identity protection alerts.
Assist with Azure app registrations, enterprise application configurations, permissions, and SSO integrations.
Monitor Microsoft licenses and advise when additional licenses are needed; provide recommendations and Statements of Work for service improvements and license changes.
Troubleshoot Exchange Online mail flow issues, message traces, routing delays, and delivery failures.
Help build and maintain SharePoint structures, including permissions, libraries, versioning, governance, and access auditing.
Support Intune enrollment, Autopilot provisioning, automated deployments, profiles, platform configurations, compliance rules, device restrictions, and configuration policies.
Assist with application deployment, device assignments, and lifecycle support for Windows and mobile platforms.
Support preparation and execution of email migrations and planned infrastructure changes.
Work with the IT Security Engineer on identity threats, password resets, compromised account activity, and external file-sharing risks in the Azure tenant.
Provide weekly reports to the IT Manager on Microsoft 365 health, changes, outages, risks, and operational insights.
Create and maintain Microsoft 365 and Azure documentation, diagrams, configuration guides, and troubleshooting references.
Participate in compliance work involving NIST, CIS, ISO 27001, SOC 2, HIPAA, NERC, NERF, and GDPR.
Help ensure company policies and procedures are followed across the cloud environment.
Participate in an on-call rotation if asked.