IT Systems Analyst - Microsoft 365 & Cloud Technologies

Global Staffing & Talent Solutions•Norfork, VA

About The Position

ECLARO is seeking a skilled, detail-oriented IT Systems Analyst to administer, support, integrate, and improve the client’s Microsoft cloud environment and related enterprise platforms. The role is a primary technical resource for Microsoft 365, identity and access, endpoint management, collaboration services, messaging, and cloud-based business technologies. The analyst provides hands-on administration and advanced troubleshooting across Microsoft Entra ID, Microsoft Intune, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Defender, and related services. Working closely with the Information Security Manager, the role implements approved security requirements while focusing primarily on platform administration, operational reliability, user lifecycle support, technical documentation, and service improvement. The position also supports assigned third-party SaaS platforms and integrations, technology implementations and migrations, and operational reporting for IT leadership.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent education and relevant experience may be considered.
Professional experience administering Microsoft 365 or comparable enterprise cloud technologies.
Hands-on experience administering Microsoft Entra ID, Exchange Online, Microsoft Intune, Microsoft Teams, and SharePoint Online.
Experience with identity lifecycle administration, role-based access, multifactor authentication, enterprise applications, licensing, groups, and access troubleshooting.
Experience with endpoint enrollment, compliance, configuration profiles, application deployment, and device-management troubleshooting.
Working knowledge of Microsoft Defender, Conditional Access, retention, information protection, and cloud security administration.
Experience using PowerShell for Microsoft 365 administration, reporting, troubleshooting, or bulk operations.
Strong understanding of cloud services, identity, endpoints, messaging, collaboration platforms, networks, and enterprise applications.
Demonstrated ability to troubleshoot complex technical issues, perform root cause analysis, and document corrective and preventive actions.
Strong written and verbal communication skills, attention to detail, and ability to manage multiple operational and project priorities.
Ability to explain technical issues and recommendations clearly to technical staff, business stakeholders, and leadership.

Nice To Haves

Experience administering Microsoft 365 in a government, GCC High, Department of Defense contractor, or other regulated environment.
Experience with Microsoft Graph, REST APIs, JSON, application registrations, certificates, secrets, and service principals.
Experience with Microsoft Defender for Endpoint, Defender for Office 365, Defender for Identity, Microsoft Sentinel, and Microsoft Purview.
Experience supporting Apple Business Manager, mobile device management, third-party MFA, SaaS platforms, or Microsoft 365 backup solutions.
Working awareness of Power Automate, Power Apps, Power BI, Microsoft Forms, and SharePoint-based business solutions.
Microsoft certifications such as Microsoft 365 Administrator, Endpoint Administrator, Identity and Access Administrator, Messaging Administrator, or related credentials.
Knowledge of cybersecurity and compliance practices applicable to CMMC, NIST SP 800-171, or similar regulated environments.

Responsibilities

Administer and support Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, Microsoft Defender, and related cloud services.
Manage user and administrator accounts, groups, role assignments, licenses, authentication methods, shared resources, and access throughout the employee lifecycle.
Administer device enrollment, configuration profiles, compliance policies, application deployment, update policies, and endpoint-management processes through Microsoft Intune.
Configure and maintain Exchange Online mailboxes, shared mailboxes, distribution groups, mail contacts, transport-related settings, retention configurations, and mail-flow troubleshooting.
Support identity and access technologies, including multifactor authentication, enterprise applications, application registrations, single sign-on, privileged roles, and approved Conditional Access configurations.
Maintain Microsoft Teams and SharePoint Online administrative settings, permissions, external-sharing configurations, lifecycle practices, and service integrations.
Administer operational components of Microsoft Defender and related security platforms; investigate alerts and coordinate security concerns with the Information Security Manager.
Implement approved security, governance, retention, data-protection, and compliance configurations established by IT leadership and the Information Security Manager.
Monitor service health, platform advisories, administrative alerts, licensing changes, and system capacity; coordinate corrective actions and communicate service impacts.
Provide advanced escalation support for complex issues involving cloud identity, endpoints, messaging, collaboration services, enterprise applications, and Microsoft 365 integrations.
Use PowerShell, Microsoft Graph, APIs, administrative portals, and approved automation methods for repeatable administration, reporting, troubleshooting, and bulk changes.
Create and maintain system documentation, configuration standards, administrative procedures, diagrams, inventories, ownership records, change records, and troubleshooting guides.
Manage and support assigned third-party SaaS platforms and integrations, including access, licensing, configuration, vendor coordination, and technical escalation.
Participate in technology implementations, migrations, tenant changes, software deployments, and integrations; conduct testing and verify compatibility and operational readiness.
Coordinate with the Information Security Manager, infrastructure personnel, support technicians, vendors, and business stakeholders to deliver secure, reliable, and supportable technology services.
Maintain working awareness of Power Platform, Power Automate, and business workflow solutions to support integrations and troubleshooting; dedicated workflow development is not the primary focus.
Prepare system-health reports, project updates, risk summaries, and recommendations for IT leadership.