IT Technician

Next Perimeter • Tampa, FL

3d • Hybrid

About The Position

Next Perimeter is seeking an energetic, customer-service-centered IT Technician to support clients in a fast-paced, expanding entrepreneurial organization. The company provides standardized, cloud-first IT and security environments without legacy infrastructure. This position involves responding to user requests, troubleshooting technical issues, and delivering remote support, with travel to client sites as needed. The role offers opportunities to grow into deeper engineering work and develop in cloud-first IT service delivery, automation, and cybersecurity.

The position is in-office Monday through Friday, 9:00 AM to 6:00 PM. After successfully completing the 90-day introductory period, the employee may select one recurring work-from-home day. Next Perimeter has offices in Tampa and Los Angeles.

Requirements

• Expertise in configuring, troubleshooting, and supporting hardware and software solutions.
• Proficiency with Windows and macOS, networking protocols, and cloud technologies.
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills and attention to detail.
• Customer-focused mindset and ability to build strong client relationships.
• Ability to handle multiple tasks and prioritize effectively.
• Willingness to travel to client sites as needed.

Nice To Haves

• Interest in growing into deeper engineering work and developing in cloud-first IT service delivery, automation, and cybersecurity.

Responsibilities

• Answer incoming user calls, ask questions to understand problems, and log tickets in the ticketing system.
• Troubleshoot and support Windows and Mac operating systems, including Microsoft 365 products.
• Provide remote technical support to clients to resolve hardware and software issues promptly and effectively.
• Conduct system diagnostics and troubleshoot problems to identify root causes and help prevent future issues.
• Assist with email issues and password resets.
• Work with cross-functional teams to coordinate deliverables, timelines, and technical requirements.
• Document and maintain accurate records of client interactions, technical solutions, and configurations.
• Travel to client sites as needed.

Benefits

• Unlimited vacation and sick leave.
• Employee Assistance Program.
• Career growth opportunities.
• Hands-on experience with security and lifecycle management technologies.
• One recurring work-from-home day after successful completion of the 90-day introductory period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed