IT Technician

Boyne Resorts • Snoqualmie Pass, WA

3d • Onsite

About The Position

The Summit I.T. Technician helps maintain the company’s I.T. infrastructure, resolve technical issues, and provide reliable support to employees. The role supports smooth operations and employee productivity in a dynamic, collaborative environment, working with people across departments and organizational levels. This is a fully in-person, non-remote position at The Summit at Snoqualmie.

Requirements

• High technical aptitude, self-motivation, and willingness to learn.
• Willingness to work flexible hours.
• Familiarity with Active Directory, Microsoft Exchange, and cloud-based collaboration tools such as Office 365 or Google Workspace.
• Ability to troubleshoot and resolve hardware and software issues involving desktops, laptops, printers, POS systems, and other peripheral devices.
• Physical-layer installation experience, including cabling.
• Customer-oriented mindset and focus on providing excellent end-user service.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills, including the ability to explain technical concepts clearly.

Nice To Haves

• Relevant certifications, such as CompTIA A+ or Microsoft Certified Professional.
• A degree in Computer Science, Information Technology, or a related field.
• Experience operating and administering POS systems.
• Knowledge of networking concepts, including TCP/IP, DNS, and DHCP, and experience with network troubleshooting tools.
• Cisco experience.

Responsibilities

• Install, configure, and update software applications, operating systems, and device drivers.
• Troubleshoot hardware and software issues across operating systems, including Windows, macOS, and Linux.
• Provide timely technical support to end users through help desk, in-person, phone, email, or remote-assistance channels.
• Educate and guide users on data-security best practices and efficient use of I.T. resources.
• Promote Boyne Resorts’ L.E.A.D. core values in work and interactions.
• Communicate technical concepts clearly and empathetically while building positive connections with users.
• Prioritize and manage multiple tasks while meeting deadlines.
• Work independently or collaboratively to resolve issues efficiently.

Benefits

• All employees may contribute to the 401(k); employees must work 1,000 hours in a calendar year to qualify for the discretionary match, which has a two-year vesting cliff.
• Sick time accrues at one hour per 40 hours worked, up to 64 hours per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed