IT Technician

Ko-Kwel Casino Resort Coos Bay•North Bend, OR

3d•Onsite

About The Position

At Ko-Kwel Casino Resort, the IT Technician helps keep technology reliable across the property, including the casino floor, hotel operations, and entertainment venues. The role supports desktops, audio/visual setups, communication systems, enterprise systems, and related equipment to provide a seamless experience for guests and team members. The technician installs, repairs, inventories, and maintains technology and low-voltage cabling; provisions and de-provisions user accounts; supports audio/visual productions; coordinates with third-party providers and other resort IT teams; and maintains technical documentation in accordance with department standards and applicable regulatory requirements. The employee also helps maintain a safe, clean, and welcoming environment, reports safety concerns, and provides other support as needed. This position requires availability for weekends, holidays, evenings, and after-hours calls. The casino environment may expose employees to secondhand smoke. Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe.

Requirements

Associate's degree in Information Technology or a related field, or an equivalent combination of training, certification, education, and experience.
Ability to maintain strict confidentiality regarding company information.
Strong organizational skills and excellent problem-solving abilities.
Detail-oriented and organized, with the ability to multitask.
Ability to work in a fast-paced environment.
Ability to handle stressful situations professionally and make sound decisions under pressure.
Strong teamwork skills.
Strong verbal and written communication skills.
Ability to handle conflict with tact and discretion.
Ability to communicate clearly and positively with guests and teammates.
Availability to work weekends, holidays, and evenings, and take after-hours calls.
Ability to stand for extended periods; frequently walk and use hands to finger, handle, or feel objects, tools, or controls; occasionally climb or balance; frequently lift or move up to 10 pounds and occasionally lift or move up to 80 pounds with assistance; and occasionally sit.
Required vision abilities include close, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Two years of technical support experience in an enterprise environment is preferred.
Knowledge of audio/visual and telecommunications is desirable.
Prior experience in a casino IT environment is preferred.
Experience with applications used by the company is desirable.
Friendly and approachable attitude that helps guests and teammates feel welcome and cared for.

Responsibilities

Help maintain a safe, clean, and welcoming space for guests and team members, and report safety concerns to the Safety Committee.
Build, move, install, inventory, repair, and perform preventive maintenance on computer hardware, software, audio/visual equipment, telecommunications devices, enterprise systems, and peripheral components.
Provision and de-provision users for new hires, terminations, and transfers.
Set up, conduct, and break down audio/visual productions for internal and external events.
Assist, monitor, and document third-party support providers performing on-site or remote support.
Install and maintain low-voltage cabling and associated plant.
Prepare and maintain technical records and documentation according to department standards.
Comply with processes and procedures required by applicable regulatory frameworks.
Coordinate and communicate local IT activities with other Ko-Kwel Casino Resorts IT teams to support consistent standards, service delivery, and requestor outcomes.
Support the team and perform other duties as assigned.