IT Technician, Bureau of IT Infrastructure and Support Services
About The Position
The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. The nation's leading local health department seeks an Infrastructure and Facilities Coordinator to join its award-winning, innovative technology team in revolutionizing public health IT. Bureau of IT Infrastructure and Support Services (IIS) is seeking an experienced Technician to join our team. In this role, you will be responsible for providing first-line technical support to end-users, ensuring the smooth and efficient operation of their computer systems and peripherals.
Requirements
- A four-year high school diploma or its educational equivalent approved by a State's Department of Education or recognized accrediting organization and four years of satisfactory, full-time experience in computer maintenance and repair, one year of which must have been in the supervision of staff performing computer maintenance and repair; or
- Education and/or experience equivalent to "1" above. Graduation from a certified technical training program in computer maintenance and repair may be substituted for one year of the general experience. Experience of the type described in "1" above may be substituted for high school on the basis of one year of experience for each year of high school. However, all candidates must have the one year of supervisory experience as described in "1" above.
Nice To Haves
- Strong understanding of computer hardware and software, including Windows operating systems.
- Experience with troubleshooting common computer problems.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
Responsibilities
- Performs administrative work relative to the operation of the computer repair center in such activities as computer maintenance and service records, inventory control, purchasing and ordering supplies, budget preparation and control.
- Performing imaging and encryption of desktop computer, laptops and tablets (iOS & Android).
- Perform computer diagnostic and troubleshooting processes to resolve network, hardware, and software errors.
- Perform PC maintenance, hardware and software installation, upgrades, system support, equipment salvages, and inventory tracking.
- Perform sensitive investigation and studies concerning the administrative misconduct and incompetency of Child Care field inspector in compliance with IT security policies and internal security.
- Conducts IT security surveys of Child Care field operations, IT equipment and facilities.
- Trains and instructs computer service technicians to upgrade skills.
Benefits
- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
- a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
- additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
- a public sector defined benefit pension plan with steady monthly payments in retirement.
- a tax-deferred savings program
- a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
