Associate Technician - IT Infrastructure Support

Kyyba•Newark, DE

13d•Onsite

About The Position

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related work experience.
Proven experience in network support, particularly within OT environments.
Proficiency with VLAN, LAN, WAN, firewalls, switches, routers, and wireless technologies.
Strong knowledge of networking protocols (e.g., TCP/IP, UDP, etc.) and cybersecurity best practices.
Familiarity with manufacturing systems such as SCADA, PLC, and industrial IoT is strongly preferred.
Experience with PC hardware and software troubleshooting and repair.
Relevant certifications (e.g., Cisco, CompTIA Network+, etc.) are preferred.
Excellent problem-solving skills and ability to work in a fast-paced environment.
Strong communication skills and ability to work effectively with cross-functional teams.

Nice To Haves

Familiarity with manufacturing systems such as SCADA, PLC, and industrial IoT is strongly preferred.
Relevant certifications (e.g., Cisco, CompTIA Network+, etc.) are preferred.

Responsibilities

Monitor and maintain the OT network infrastructure, including switches, routers, firewalls, and other networking hardware.
Implementing hardware and software upgrades for OT environments.
Troubleshoot network connectivity issues, hardware failures, and configuration problems.
Provide support for the repair and replacement of manufacturing PC workstations. This includes diagnosing hardware issues, replacing components, and installing necessary software.
Collaborate with IT teams to ensure seamless integration between OT and IT systems.
Assist in the implementation of security measures to protect OT systems and data.
Maintain documentation for network configurations, procedures, and troubleshooting steps.
Provide technical support and training to users on OT systems and workstations.
Participate in project planning and execution for network upgrades and improvements.