IT Infrastructure Technician

Clarkson University•Potsdam, NY

8d•$23 - $25•Onsite

About The Position

The IT Infrastructure Technician is responsible for the installation and maintenance of physical data and telephony infrastructure — including cable plant, network electronics, and VoIP devices — and for the day-to-day support of the switching, wireless, and structured cabling that carry the University's network. The role provides hands-on layer-1 and entry-level layer-2 support under the direction of senior network staff, and maintains accurate records and inventory of all associated equipment.

Requirements

Completion of secondary education (high school) or equivalent
Installation and termination of Cat3 and Cat5e or higher infrastructure cabling
Familiarity with basic data networking concepts
Moderate use of hand tools
Moderate use of light power tools
Basic knowledge of physical networking infrastructure components and the installation thereof
Basic understanding of data networking concepts, including TCP/IP, Ethernet switching, and VLANs
Ability to read and follow network diagrams, cabling schedules, and port assignments
Problem analysis and troubleshooting
Strong written and verbal communication skills
Detail-oriented records keeping

Nice To Haves

Completion of vocational education as electrician or telecommunications technician
Industry certification such as CompTIA Network+
Installation and termination of multi- and single-mode fiber optic cabling
Exposure to enterprise switching and wireless hardware (e.g., Cisco, Aruba, or comparable platforms), including basic port and VLAN configuration
Familiarity with network monitoring/management tools
Familiarity with emergency telephone, auto-dialer, and other pre-programmed telephone devices

Responsibilities

Installs, terminates, and tests Cat3 and higher cable and components, and multi- and single-mode fiber cable and components
Performs switch-port moves, adds, and changes, including basic port configuration and VLAN assignment under established standards
Assists with the installation, patching, and physical deployment of switches, routers, and wireless access points
Performs first-level network connectivity troubleshooting (cabling, port, PoE, and link faults) and escalates to senior network staff as needed
Uses network monitoring and management tools to identify, document, and report infrastructure and connectivity issues
Maintains existing telephony infrastructure
Installs, maintains, and troubleshoots VoIP telephones
Maintains accurate record keeping for existing equipment, cable plant, and port/IP assignments, including updates to network and cabling documentation
Liaises with outside vendors to coordinate new product installations and repairs
Other duties as assigned