IT Technician

Royal Electric•Sacramento, CA

9d•$28 - $31

About The Position

Royal Electric Company is hiring an IT Technician for its Sacramento, California office. The IT Technician is a member of the IT team focused on supporting end users, providing assistance to employees in person and remotely with computer systems, hardware, and software questions and problems. The role calls for strong problem-solving, communication, and customer service skills. The position provides IT services to Royal Electric employees, documents work in the ITSM platform while meeting SLA expectations, communicates issues and resolutions, processes onboarding and offboarding, and deploys and manages computers, mobile devices, software, accounts, and user access. The technician helps maintain security and compliance with company standards, policies, and device lifecycle procedures. The role also provides onsite support to remote offices and job sites, including IT projects, audits, cabling, equipment installation, infrastructure deployment, and ongoing support. Travel to locations across California is required. The technician must follow jobsite safety procedures, wear appropriate PPE, and be able to perform the physical activities described in the posting.

Requirements

High school diploma or GED equivalent.
At least 2 years of help desk or related technical support experience.
Valid driver's license.
Ability to lift up to 50 pounds.
Proficiency with the latest version of Windows and Microsoft Office.
Experience with Active Directory and Microsoft 365.
Working knowledge of network and server administration, including TCP/IP, DNS, DHCP, switching, virtualization, and Windows Server.
Strong communication skills in a fast-paced environment.
Proficiency in routing, cabling, and mounting equipment.
Ability to explain technical issues and solutions to non-technical users.
Ability to travel to locations across California.
Ability to sit, stand, and walk throughout the workday, as well as lift, carry, push, pull, kneel, crouch, and reach.
Ability to operate hand tools safely.
Must wear proper PPE on jobsites and comply with all safety standards and procedures.

Nice To Haves

Progress toward a degree, certificate, or similar qualification in Information Technology.
A+ certification.
Network+ certification.

Responsibilities

Provide exceptional IT services and technical support to Royal Electric employees, both in person and remotely.
Document activities in the ITSM platform while meeting SLA expectations.
Communicate issues, solutions, and escalations clearly and professionally.
Process employee onboarding and offboarding in accordance with standard operating procedures.
Deploy, configure, and track computers, mobile devices, software, and user access.
Manage accounts and maintain security protocols for enterprise technology.
Ensure compliance with company IT standards, security policies, and device lifecycle management procedures.
Provide onsite support for remote offices, including IT projects, audits, cabling, and equipment installations.
Set up, configure, and maintain IT infrastructure at remote job sites, from initial deployment through ongoing support.
Follow jobsite safety standards and procedures and wear proper PPE.

Benefits

Competitive wages.
Medical plans, discounted dental and orthodontic services, and a premium vision plan.
Traditional and Roth 401(k) retirement plans.
$50,000 life insurance, with basic, voluntary, and AD&D coverage.
Paid time off, including vacation, sick leave, and 8 paid holidays.
Family leave, including maternity and paternity leave.
Short-term and long-term disability.
Pet insurance.
Flexible spending accounts for healthcare, dependent care, and transit.
Pharmacy discounts.
Tuition reimbursement opportunity.
Wellness resources, free telehealth, peer coaching, cancer support, and employee assistance support.
Hearing aid, laser vision care, and surgery and imaging discounts/programs.
Safety, professional, leadership, and skill development training.
Mentorship program.
On-the-job and classroom training.
Employee referral program with potential incentive.