IT Technician

CM Mission Critical Engineering, or CM|MC•Atlanta, GA

About The Position

The IT Technician provides day-to-day technical support to end users & ensures the reliability, security, & efficiency of company IT systems. This role supports hardware, software, networking, & core IT processes while partnering with internal teams to resolve issues, maintain systems, & improve IT operations. This position is well-suited for an early-career IT professional seeking growth in systems, infrastructure, or cloud administration.

Requirements

Associate’s or Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience
1–3 years of experience in IT support or systems administration (internships included)
Working knowledge of Windows operating systems
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Experience with ticketing systems & end-user support best practices
Strong problem-solving skills & customer service orientation
Clear verbal & written communication
Ability to prioritize tasks & manage multiple issues simultaneously
Strong attention to detail & documentation accuracy
Willingness to learn & adapt in a fast-paced environment
Team-oriented mindset with the ability to work independently

Nice To Haves

Familiarity with Microsoft 365, Active Directory, & identity/access management
Experience with basic server administration, virtualization, or cloud platforms
Relevant IT certifications (CompTIA A+, Network+, Microsoft, etc.)
Exposure to cybersecurity fundamentals & endpoint protection tools
Scripting or automation experience

Responsibilities

Provide first & second-level technical support for desktops, laptops, mobile devices, & peripherals
Troubleshoot issues related to operating systems, productivity tools, email, collaboration platforms, & line-of-business applications
Perform user onboarding & offboarding, including account provisioning, access management, & equipment setup
Install, configure, maintain, & troubleshoot workstation hardware, printers, scanners, & related peripherals
Perform hardware repairs, upgrades, & replacements as needed
Maintain IT asset inventory, including lifecycle tracking & warranty management
Assist with server or cloud administration tasks under guidance (patching, monitoring, backups)
Support basic network infrastructure, including gateways, switches, wireless access points, & cabling
Troubleshoot network connectivity issues & assist with IP configuration & user access
Support basic firewall or security rule updates under supervision
Follow & contribute to IT service management processes (ticketing, change management, incident response)
Document procedures, troubleshooting steps, & system configurations
Maintain accurate records in ticketing & asset management systems
Assist with IT compliance, security best practices, & routine audits
Monitor system performance & escalate potential issues proactively
Support software deployment, updates, & patch management
Participate in IT projects such as upgrades, migrations, or process improvements
Stay current on relevant technologies & recommend improvements when appropriate