IT Technician

GOODWILL INDUSTRIES OF SAN JOAQUIN•Stockton, CA

22d•$26 - $32•Onsite

About The Position

The IT Technician is responsible for installing, testing, monitoring, upgrading, troubleshooting and repairing computer systems, networks and peripherals. Manage user account information, including rights, security and systems groups. This position reports to the Vice President.

Requirements

Accredited high school diploma or equitant.
5 years of IT support, including hands-on technical experience with computer, software and network environments.
Knowledge of servers, firewalls, routers, switches and hubs.
Knowledge of PC, laptop, copier, laser printer, telephone, voice mail systems and mobile devices.
Knowledge of software to include Microsoft Office 365, Excel, Word, Access, Power Point and Outlook.
Must possess a valid California driver’s license, proof of insurance, and have access to reliable transportation.

Nice To Haves

Some college and/or technical IT training preferred.

Responsibilities

Oversee the daily performance of all Agency systems.
Set up and install new desktops, laptops, mobile devices and other peripherals according to our standards ensuring proper installation of cabling, operating systems, and appropriate software.
Coordinate and implement software and hardware changes/upgrades to computer/mobile devices, network equipment and other peripherals.
Maintain a secure systems environment.
Monitor to ensure proper operation and integrity.
Immediately report breaches to the Vice President and the 3PV (IT Consultant).
Evaluate, troubleshoot and prioritize requests from users experiencing problems with hardware, software, networking, telephony, and other computer related technologies.
Provide telephone and online support as needed.
Resolve technical issues with minimal assistance from 3rd party consultants/vendors.
Provide training and assistance to internal customers.
Maintain PCI compliance throughout the agency.
Create, edit and maintain user access lists/groups.
Maintain and report on IT equipment inventory.
Recommend equipment replacement and/or purchase.
Regular attendance is required to perform the essential functions of the job.
May act as upper-level support to the Agency for more complex projects or customer service issues.
Special projects as assigned.