IT Technician

Johnson & Johnson•Mount Pleasant, SC

3d•Onsite

About The Position

Support and maintain in-house and remote laptops and peripherals. This role involves responding to IT helpdesk requests, troubleshooting hardware and software issues, and assisting end-users with computer-related problems. The technician will evaluate hardware/software compatibility, manage inventory, and ensure systems continuity. Responsibilities also include network cabling, assisting with security systems, staying proficient in new technologies, enforcing computer standards, and participating in disaster recovery efforts. Performance will be measured against established KPIs for call response, service level agreements (SLAs), and annual education requirements.

Requirements

3 years’ experience
Extensive knowledge of Microsoft software
Extensive knowledge of computer components and peripherals
Knowledge of the inner workings of network protocols
Experience with Windows 10, Office 2016, Office 365, FTP, Cell Phones & Broadband Technology, VoIP and other technologies
Working knowledge of Active Directory login process, joining computers to a domain, resetting user passwords
Working knowledge of desktop imaging software solutions
Must have valid driver’s license

Nice To Haves

Prefer a Bachelor’s Degree
Prefer 2 Certified Courses from Microsoft
Must complete Insurance Essential within 6 months of employment
Self-Motivated
Great time management skills
Excellent analytical, troubleshooting, and problem-solving abilities
Able to prioritize and execute tasks in a high-pressure environment
Work as part of a team and independently
The ability to interact with all levels within the organization
Excellent written and verbal communication skills working with peers, vendors, and end-users in resolving and troubleshooting issues

Responsibilities

Responds to IT helpdesk requests to ensure a timely and professional response and resolution.
Troubleshooting an employee’s hardware and software problems in a timely manner.
Assist and instruct end users in software usage and computer-related work issues.
Evaluates “off the shelf” user’s hardware/software for compatibility with existing systems and/or planned systems with minimal supervision and report findings.
Oversees the inventory of supplies and equipment necessary to maintain effective systems operations.
Maintains continuity of systems operation and processing; resolves common equipment, programs, and control issues.
Familiar with network cabling standards and ability to run and terminate network cables as required.
Aids in the design and implementation of the security and access control systems for all network computer operation and systems data.
Ability to read and digest large volumes of technical publications monthly and maintain a high degree of proficiency in new and constantly changing areas.
Enforces computer standards to assure systems are maintained in accordance with Johnson & Johnson’s policies and procedures.
Key member of the J&J Disaster Recovery Plan as assigned, ready to perform tasks to ensure business continuity during a disaster event.
Expected to meet the departments established KPI’s for answering calls, meeting service standards (SLA’s) for requests to our Helpdesk, and meeting education requirements annually.
Performs all other duties as assigned.