Technician IT
CAMERON HEALTH•Angola, IN
•Onsite
About The Position
The IT Technician provides tier 2 support of endpoint hardware and software and responds to support requests via telephone, email, chat, and online ticketing portal.
Requirements
- Minimum 1-year experience working in a technical support role
- Experience with Active Directory for user and object management
- Skilled in troubleshooting desktops, laptops, printers, and other hardware peripherals
- Dedication to superior customer service
- Excellent written and verbal communication skills
- Proficient with Microsoft Office and Office 365 applications, including management
- High School Diploma
Nice To Haves
- Previous Healthcare IT experience preferred
- CompTIA A+ certification or equivalent preferred
Responsibilities
- Respond to support tickets via phone, email, chat, and help desk software platform
- Troubleshoot and repair hardware such as desktops, laptops, monitors, printers, document scanners, mobile phones, etc.
- Prioritize and escalate tickets as needed
- Create and maintain documentation related to the configuration and maintenance of equipment and software
- Coordinate with vendors as necessary to diagnose problems, perform troubleshooting, and repair equipment
- Maintain accurate and organized inventory of technology assets
- Based on a rotating schedule, serves in an “on call” capacity per the IT On Call policy and procedures.
Benefits
- Eligible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
