IT Technician

Stellar Energy • Haslet, TX

4d • Onsite

About The Position

Stellar Energy is seeking a motivated IT Technician who is eager to develop technical skills and take on greater technical and professional responsibilities. The role supports end users and daily IT operations, and contributes to projects involving Microsoft 365, Azure, Intune, and network infrastructure. It is a hands-on, growth-focused position with opportunities for advancement in a dynamic IT environment.

The IT Technician provides Tier 2–3 support for Windows and some macOS/iOS devices, supports Microsoft 365 and directory services, deploys and maintains devices through Microsoft Intune, and troubleshoots user access, authentication, and device-performance issues. The position also handles ticket documentation, creates technical and user-facing documentation, and participates in IT projects from planning through delivery. The role is based at Stellar Energy’s Fort Worth, Texas facilities and is not approved for telecommuting or remote work. Some travel to support other company locations may be required.

Requirements

• At least 3 years of hands-on IT support experience in a professional environment.
• Strong knowledge of Windows 10/11, macOS, and iOS platforms.
• Proven expertise in Microsoft 365, Azure AD/Entra ID, and Intune administration.
• Solid understanding of networking fundamentals, including DNS, DHCP, VPN, and TCP/IP.
• Bachelor’s degree in information technology, computer science, information systems, or a related field, or equivalent experience.
• Must be authorized to work in the USA.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and manage multiple priorities effectively.
• Exceptional written and verbal communication skills, particularly for documentation and end-user guidance.

Nice To Haves

• Familiarity with manufacturing facilities and related technical environments.

Responsibilities

• Provide Tier 2–3 technical support for Windows and some macOS/iOS devices, including hardware, software, and network issues.
• Support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive, as well as Azure AD/Entra ID and local Active Directory environments.
• Deploy, configure, and maintain devices through Microsoft Intune for endpoint management and compliance.
• Troubleshoot and resolve user access, authentication, and device-performance issues.
• Log, track, and update user requests and incidents in the company ticketing system to support timely resolution and reporting.
• Create and maintain technical documentation, standard operating procedures, and user how-to guides.
• Participate in IT projects and take ownership from planning through delivery with minimal oversight.
• Collaborate with team members and other departments to identify technological improvements and efficiencies.

Benefits

• Medical, dental, and vision insurance, with multiple plan options and preventive care covered at 100% in-network.
• Health Savings Account (HSA) with company contributions.
• 401(k) with company match.
• Company-paid life insurance and AD&D coverage.
• Short-term and long-term disability coverage options.
• Supplemental accident, critical illness, and hospital coverage.
• Wellness programs, including incentives up to $300 annually and a no-cost weight management program.
• Virtual healthcare options, including $0 virtual visits in many cases.
• Voluntary legal services and pet insurance.
• Competitive PTO plan for exempt and non-exempt employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level