Help Desk IT Tech

Imperial Dade • Nashville, TN

19d

About The Position

American Paper & Twine, a division of Imperial Dade, is hiring an IT Technician in Nashville, Tennessee. This role provides end-user help desk support and maintains, analyzes, troubleshoots, repairs, and updates or upgrades computer systems, hardware, software, and peripherals. It also includes setting up systems for new hires and supporting users across company locations. The position is full-time, Monday through Friday, with after-hours support on a rotational basis. The IT team is collaborative and offers opportunities to continue learning and developing skills.

Requirements

• At least 1 year of experience in information technology.
• Excellent verbal and written communication and customer-facing soft skills.
• Excellent attention to detail.
• Technical knowledge of Microsoft Windows operating systems and Microsoft Office suites.
• Good problem-solving and analytical skills and a strong aptitude for learning new technologies.
• Ability to apply newly developed skills under the direction of the Network Administrator.

Nice To Haves

• Completed or in progress toward a Bachelor’s Degree in Computer Technology, or equivalent experience.
• Completed or in progress toward CompTIA A+ certification.

Responsibilities

• Document, maintain, and upgrade or replace hardware and software systems.
• Provide end-user support for hardware and Windows software across all locations.
• Set up desktops and laptops for new users and provide replacements for existing users.
• Support and maintain user account information, including rights, security, and systems groups.
• Review network and application security and backup requirements.
• Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
• Protect confidential information and work with personnel to meet company and user needs.
• Respond to help desk requests after hours on a rotational basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed