IT Technician – Technical Admin Specialist

Akerman LLP•Orlando, FL

13h•Onsite

About The Position

Founded in 1920, Akerman is recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States. Akerman is seeking an IT Technician - Technical Administration Specialist to join our IT team in our Orlando office. The IT Technician - Technical Administration Specialist is responsible for supporting the firm's access control, IT asset management, and telecommunications administration functions. This role serves as a key resource in maintaining accurate records, managing technology assets, supporting user provisioning processes, and assisting with telecommunications administration. The ideal candidate will have 2+ years of experience in IT support, technical administration, asset management, or a related technology environment, along with strong organizational and customer service skills.

Requirements

Minimum of 2 years of experience in IT support, technical administration, asset management, telecommunications administration, help desk support, or a related role.
Experience maintaining databases, inventories, records, or technology assets preferred.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong customer service and communication skills.
Working knowledge of IT and telecommunications terminology.
Proficiency with Microsoft Office applications, particularly Excel.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to quickly learn new technologies and business processes.

Nice To Haves

Familiarity with VoIP telephone systems such as Avaya, Cisco, Mitel, or similar platforms preferred.
Familiarity with Unified Communications platforms such as Microsoft Teams, Zoom, or Cisco preferred.

Responsibilities

Access Control Administration: Create and issue access cards for new hires. Replace lost, stolen, or damaged access cards as requested. Maintain access groups and permissions for office locations across the firm. Generate and distribute access reports as requested. Ensure access control records remain accurate and up to date.
IT Asset Management: Enter newly acquired technology assets into the firm's asset management database. Maintain and update asset inventory records throughout the asset lifecycle. Perform periodic asset audits and reconcile inventory discrepancies. Coordinate the return of leased technology equipment firm-wide. Track and communicate outstanding lease return requirements to responsible parties. Create and maintain Absolute DDS computer tracking accounts and related records. Assist with asset procurement and purchasing activities as assigned.
Telecommunications Administration (Backup Support): Assist with the administration of telecommunications equipment, systems, and user accounts. Troubleshoot routine telecommunications and account-related issues. Prepare IP telephony extension displays and configurations for new hires. Process user profile updates, moves, additions, and changes within the phone system. Prepare out-of-office greetings and voicemail updates as needed. Maintain telephone number assignments and related records. Process telecom workflows for employee onboarding and departures.