IT Technician - Junior

AXXESS INTERNATIONAL INC • Montreal, QC

6d • Hybrid

About The Position

Axxess is a family-owned company established in 1998, specializing in customs brokerage and international freight forwarding. We are seeking a motivated Junior IT Support Technician to join our team. This role offers comprehensive training and mentorship to help you develop your IT skills and advance your career. We are looking for individuals who are curious, resourceful, passionate about technology, enjoy problem-solving, helping others, and are eager to learn.

Requirements

• College diploma in Information Technology, Computer Support, Networking, or a related field.
• Comfortable communicating in both French and English, verbally and in writing.
• Proficient with the Windows environment and Microsoft 365 applications.
• Strong analytical and problem-solving skills.
• Ability to learn quickly and demonstrate curiosity towards new technologies.
• Organizational skills, autonomy, and attention to detail.
• Ability to work as part of a team and deliver excellent user support.

Nice To Haves

• Experience in technical support, customer service, or a similar role.
• Microsoft Intune
• Microsoft Entra ID
• Active Directory
• Microsoft Defender
• Networking (LAN, Wi-Fi, VPN, DNS)
• VoIP telephony
• ITSM platforms or service ticket management tools.

Responsibilities

• Assisting users with resolving hardware, software, authentication, and connectivity issues affecting Windows 11 workstations.
• Diagnosing and resolving common Microsoft 365 issues, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office applications.
• Logging, categorizing, documenting, and following up on incidents and service requests through our IT service management platform.
• Preparing, configuring, and deploying computers and other IT equipment.
• Assisting with the administration of user accounts, access rights, and licenses within Microsoft 365 and Microsoft Entra ID.
• Supporting employee onboarding and offboarding processes by preparing or removing access permissions and equipment as required.
• Verifying workstation security and compliance status and reporting any anomalies.
• Performing initial troubleshooting of network, Wi-Fi, VPN, and Internet connectivity issues.
• Providing basic support for VoIP phones, printers, meeting room equipment, and access control systems.
• Assisting with the management of IT hardware and accessory inventory.
• Reviewing, following, and updating procedures and knowledge base documentation.
• Performing other related duties required to support the efficient operation of the department.

Benefits

• Training, coaching, and ongoing support provided by Axxess
• The opportunity to alternate between in-office work and remote work, depending on the position requirements
• Group benefits coverage
• A group RRSP with employer contributions
• An Employee Assistance Program (EAP)
• Up to seven personal days in addition to annual vacation entitlement
• A collaborative and stimulating work environment
• Social activities, team events, and company happy hours
• Unlimited coffee and snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree