Junior IT Support

Bevo Farms Ltd•Township of Langley, BC

4d•CA$57,000 - CA$58,000•Onsite

About The Position

We are looking for an Jr. IT Support & Operations Specialist to provide first-line and intermediate IT support across our organization. This position is a great opportunity for someone with foundational IT support experience who is ready to grow into broader systems, applications, network, cloud, and operational technology support responsibilities. This role works closely with Bevo’s internal IT function, operational departments, and external vendors to support users, maintain IT devices, manage accounts and access permissions, and help ensure the reliable operation of IT and greenhouse-related systems. The successful candidate will handle day-to-day IT requests, support Microsoft 365 and business applications, assist with device and network troubleshooting, and contribute to documentation, ticketing, change management, and continuous improvement of IT support processes.

Requirements

3+ years of experience in IT support, helpdesk, systems support, or a related technical support role
Working knowledge of Windows operating systems, Microsoft 365 applications, computer hardware, and peripherals
Troubleshooting and problem-solving skills across user devices, applications, printers, and access-related issues
Strong communication skills and a user-focused support approach
Ability to follow IT procedures, document issues clearly, and escalate when needed
Willingness to learn, take ownership, and grow into more independent technical responsibilities

Nice To Haves

Basic understanding of or experience with Active Directory, Entra ID, or Microsoft 365 admin tools
Basic networking knowledge, including DHCP, VLAN, Wi-Fi, DNS, and firewall concepts
Experience with ticketing, incident management, or change management through ITSM processes
Experience with or interest in Ubiquiti UniFi, ERP systems, Power BI, Active Directory, or operational technology environments
IT certifications or coursework such as CompTIA A+, Network+, MS-900, AZ-900, or similar
Basic scripting or automation exposure, especially PowerShell
Interest in IoT, greenhouse technology, or industrial technology environments

Responsibilities

Provide first-line and intermediate user support in accordance with ITSM procedures
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Assist with system account and access permission management, including onboarding, offboarding, and access changes
Support users with hardware and software issues
Set up and deploy desktops, laptops, mobile devices, and peripherals
Perform routine maintenance on workstations and assist with basic server-related support tasks
Assist with user account management in Active Directory, Entra ID, and Microsoft 365 admin tools
Install updates, patches, and standard software
Track and manage IT assets and inventory
Assist with basic network troubleshooting, including Wi-Fi, wired connectivity, printers, and related issues
Support Ubiquiti UniFi wireless and switching environments, escalating complex issues as needed
Escalate complex network issues to senior team members or external vendors when appropriate
Provide basic user support for Microsoft Dynamics ERP and other internal business systems
Assist users with data access and reporting tools such as Power BI
Assist with testing and user support for system changes or upgrades
Work with senior staff and vendors to help resolve system alerts or outages
Help maintain reliable data flow between operational systems and IT infrastructure
Document common issues and solutions
Follow ITSM-based procedures for ticketing, escalation, and change management
Contribute to improving support processes and user experience